Intake Officer / Practice Manager
We are seeking an experienced Practice Manager or Intake officer with a passion for high quality service delivery.
Summary about this job
Medical Administration
Company: Bridges Health & Community Care
Location: Bundaberg & Wide Bay Burnett
Work type: Full Time
Salary: $30 - $34.99 per hour
Phone: +61-8-6714-6667
Fax: +61-7-7496-2944
E-mail: n\a
Site: n\a
Detail information about job Intake Officer / Practice Manager. Terms and conditions vacancy
- Great NFP organisation with a history of program stability
- join a great team of professionals
- Potential to access salary sacrifice benefits
About the Organisation
Since 1997 Bridges Health & Community Care have been providing specialist community-based mental health and psychological services, drug and alcohol treatment and a range of other programs servicing some of the most disadvantaged and marginalised people across the Wide Bay, Burnett and Central Qld region.
About the Opportunity
Intake is a critical part of Bridges' service delivery model as it ensures new and existing clients are able to access the appropriate service in a timely manner. The role requires a flexible, calm approach, the ability to communicate at all levels and prioritise referrals effectively in what can be complex situations.
Strong communication skills, high level of professionalism and ethics and a healthy mind and positive attitude are essential. Current knowledge, or ability to acquire, contemporary practice and service delivery in the Mental Health and Alcohol and Drugs Sector is highly desirable.
Responsibilities:
- Delivering client focused, intake services;
- Identifying immediate needs, client eligibility, client priority status for appointments and interventions;
- Brief interventions and risk assessments
- Facilitating access for clients to services in a timely way;
- Logging all referrals into our database system. Accurate Data entry and record keeping is essential
- Appointment bookings and follow ups to to improve engagement and access to our services
- Liaison with Bridges staff and key stakeholders;
- Providing information to members of the community about Bridges' services;
- Other administration tasks or responsiblities as required to ensure the smooth running of our service
Selection Criteria:
To be eligible, the candidate must have the following:
- Tertiary qualifications in Health Services e.g. nursing, psychology, social work or similar and/or experience as a Practice Manager or Intake officer.
- Demonstrated experience in working in an administration role in a health service environment
- Sound understanding of psychiatric and emotional illness and resulting psycho-social effects, including crisis intervention and management;
- Ability to quickly develop knowledge of and liaise across the full spectrum of Bridges' Services
- Demonstrated ability to plan, organise and manage daily tasks.
- Advanced communication skills including:
- The ability to communicate clearly, professionally and respectfully with consumers, families, colleagues, other agency personnel and external stakeholders;
- Refined writing skills
- Demonstrated computer skills, with advanced knowledge in Microsoft Office applications and Medical Practice/CMS software
- Current driver's licence.
Successful applicants will be required to undergo Blue Card and Working with Children checks.
Interested applicants are required to submit an up-to-date resume with 2 recent referees and log your interest through SEEK..Please attach a cover letter addressing the Selection Criteria and requirements of the role to [email protected]
Applications close 30 July 2018
For confidential enquiries, please contact Sharon Sarah, CEO by email [email protected].