Program Officer

Summary about this job

Detail information about job Program Officer. Terms and conditions vacancy

At WorkSafe our passion for the wellbeing of Victorian workers brings us together. Our people come from a wide range of professions and with no two days ever being the same, diverse thinking comes naturally to us. As we build the WorkSafe of the future we’re committed to delivering industry best practice to our people, our customers and the community.

About the role

The Program Officer role supports the service development, performance management and continuous quality improvement measures with health service providers. The role requires a flexible and agile person with experience in project management with the ability to schedule complex programs of work to effectively respond to change and competing demands.

You will work as part of a team to drive development, evaluation and improvement of initiatives. This position will be responsible for discrete units of work.

Responsibilities for this role include but not limited to:

• Implement strategic initiatives externally with providers and internally with WorkSafe, aligned to business strategy
• Prepare high quality documentation, including but not limited to ministerials, executive briefs, letters, briefs, plans, flow charts, provider agreements, data and evaluation reports
• Assist with research and proactively provide advice and options by undertaking analysis of data and information; to inform decision making, policy development and the operational aspects of program implementation and improvement
• Assist and facilitate the implementation of provider capability and continuous quality improvement initiatives, including the investigation and resolution of complaints relating to health providers
• Support the development and implementation of processes, policies, system management, performance measures and reporting
• Contribute to internal and external engagement including working groups, workshops & consultations by representing the Health Strategy division

Please ensure you take a look at the Position Description provided for additional information on accountabilities for this role.

Skills & experience

• Relevant tertiary qualification(s) in a health, disability or program management field.
• Project certifiaction and/or experience.
• You will possess in-depth knowledge of your specific area that may be gained through a combination of study and experience.
• Experience in a similar role
• Highly developed written and oral communication skills
• Extensive client/customer service experience with the demonstrated ability to deal empathetically but realistically with difficult behaviours and stakeholders
• Demonstrated ability to work autonomously
• Demonstrated ability to liaise in a professional manner with a range of internal and external clients/stakeholders to support resolution of complex issues
• Ability to work as a team member or independently as required, and the capacity to deal effectively with a wide diversity of projects and work deadlines
• Excellent time management, prioritisation and organisational skills, with the ability to meet tight deadlines
• Intermediate/Advanced computer skills in Word, MS Excel, Powerpoint, MS Visio, Outlook
• High level of keyboard accuracy and an eye for detail
• Ability to undertake effective research and analyse material

Benefits & culture

We pride ourselves on being a great place to work and offer flexibility to facilitate work/life balance.

In return we offer a range of great benefits, including work variety, workplace flexibility and leave options, learning and development opportunities, study support, a leading health and wellbeing program, contribution to gym memberships and prescription eye wear and discounted corporate health insurance rates. WorkSafe prides itself on being a great place to work.

No applications from recruitment agencies will be accepted.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and Medical Assessment) as part of the recruitment process.

Applications close midnight 20 July 2018. Click the link to apply, and join us in making a difference to Victorian lives. Please note, candidate screening may take place prior to the closing of this advertisement.

For further enquiries please contact Keiran Jones on 03 9641 1040.

WorkSafe are striving to build a diverse workforce that reflects the Victorian community we serve.