Aquatic Services Officer

Summary about this job

Detail information about job Aquatic Services Officer. Terms and conditions vacancy

$67,062* + 9.5% Superannuation

Permanent

*salary includes 20% loading for working outside regular hours

City of Melbourne is committed to supporting diversity, inclusion and flexibility. Applicants seeking flexible and part-time arrangements are encouraged to apply.

For more information on what it is like working with us at City of Melbourne please go to working with us at City of Melbourne

City of Melbourne recognises the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians and encourages Aboriginal and Torres Strait Islander people to apply. You will be supported in your application via our Aboriginal Employment Team.

How this position will Make the Difference to City of Melbourne…

As the Aquatic Services Officer you will support the work of the Aquatic Education and Programs Coordinator to grow and increase the quality of the aquatic education program as well as programs and bookings. You will also work closely with the recreation contractors (swimming instructors), aquatic education and programs coordinator, leisure service officer team and operations and leisure services manager to encourage these programs.

You will have a strong focus on customer service, retention and engaging students within the aquatic education program as well as mentoring instructors and actively engage with parents/guardians to assist the further development of students within the program. When required you will also need to be flexible and prepared to swim teach when an instructor in unwell at the last minute.

You will undertake various daily activities that support the day to day needs of the aquatic education program and will be required to perform direct service delivery at reception and pool deck to actively assess existing and prospective students, to address parent/guardian concerns and to monitor the flow of the lessons and daily timetable to ensure no future issues arise. When required you will follow up non-attending students and liaise with the aquatic education and programs coordinator to support promotions and events.

You will actively supports the leisure service and lifeguard teams, including direct service delivery as required across a seven day roster.

You can bring…  

• Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence
• Proven ability to lead, develop and motivate a team
• Excellent verbal and written communication skills
• Demonstrated ability to identify, set, measure and achieve specific key performance indicators required for decision making in relation to aquatic education and private swim lessons
• Sound problem solving ability
• Sound knowledge and capability using Links point of sale system, including classes module, memberships (including direct debits), facility bookings and reporting
• Sound knowledge of Microsoft Office software including Word, Excel, PowerPoint and Outlook, with an ability to learn City of Melbourne document management systems
• A commercial focus with an operational understanding of a local government run facility
• AUSTSWIM Teacher of Swimming and Water Safety (or equivalent)
• AUSTSWIM Teacher of Infants and preschool or willingness to obtain within a reasonable agreed timeframe
• A current Pool Lifeguard certificate or willingness to obtain certificate within four weeks of appointment
• Units of competency
• SISCAQU002 – Perform basic water rescues
• SISCAQU006 – Supervise clients in an aquatic locations
• SISCAQU007 – Perform advanced water rescue
• HLTAID001 – Provide cardiopulmonary resuscitation 
• A current level two First Aid certificate or willingness to obtain certificate within four weeks of appointment
• Units of competency
• HLTAID003 – Provide first aid
• HLTAID002 – Provide basic emergency life support
• HLTAID001 – Provide cardiopulmonary resuscitation 

Desirable:

• AUSTSWIM Adults, Access and Inclusion, Towards Competitive Strokes or equivalent
• AUSTSWIM Assessor
• Pool Operations course / Aquatic Technical Operator certificate or equivalent
• Knowledge of the Royal Life Saving Swim and Survive program criteria

To view the physical requirements of this position, please see below under Position Information.  

How to apply…

As part of the online application form you are required to:

• attach your resume
• attach a separate cover letter (no more than one page)
• respond to the following application questions, which will appear as part of the online application form:

1. What will you bring to the role of Aquatic Services Officer at Melbourne City Baths?
2. Are you able to work weekends?
3. Are you able to work the early shifts (6am to 3.00pm)?
4. Are you able to work the late shifts (11am to 8.00pm)?
5. A parent is concerned about the progression of their child and the quality of the swimming instructor. How would you approach this concern with the parent?
6. It is 4:05pm and the front reception area informs you there is a student waiting for their 4:00pm class to start. They have not seen the instructor come through. What steps would you take?

Please address your covering letter to Bridget Kerr, Aquatic Education and Programs Coordinator

The Advertised Close Date and other important information can be found on www.melbourne.vic.gov.au/careers.

City of Melbourne is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.

If you have a disability and require advice and support during the recruitment process, we encourage you to apply or contact us on the details listed below.

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