Senior Customer Service Officer
Opportunity to join VicRoads Bendigo Customer Service Centre on a 8 month maternity leave cover position.
Summary about this job
Government - State
Company: VicRoads
Location: Bendigo, Goldfields & Macedon Ranges
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-6634-7487
Fax: +61-8-9354-5755
E-mail: n\a
Site: n\a
Detail information about job Senior Customer Service Officer. Terms and conditions vacancy
- Provide front-line customer service to our valued customers
- Join a fun, friendly and collaborative team
- Location: Bendigo, VIC
At VicRoads, we make peoples? lives better, through journeys that are safe, reliable, efficient and sustainable, judging our performance by our customers? experience.
We work by caring about people, communities and making their lives better, sharing with each other to have greater impact through our collective effort, and daring to seize opportunities and take on tough challenges. These themes shape the way we plan, consult and deliver with Victorians every day.
Numbering over 750 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers. We currently have a 11 month maternity leave cover opportunity for a Senior Customer Service Officer based at our Bendigo Customer Service Centre.
About the job:
? Perform practical driving tests to assess the driving capability of applicants requiring a Victorian Driver Licence as per policies, procedures, work instructions and guidelines.
? Perform vehicle inspections to verify key vehicle identifiers and roadworthiness requirements as per policies, procedures, work instructions and guidelines
? Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
? Investigate and resolve customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. Effectively resolve customer complaints and escalate to supervisor where required.
? Exercise judgement to suggest improvements to customer service delivery processes and tools, and support corporate change initiatives.
? Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. Provide guidance and support to less experienced staff where required.
What we are looking for:
? Relevant skills/experience to the roles main duties (as listed above)
? Exceptional customer service skills
? Adaptability and flexibility
? Be an effective team member who is dedicated to following VicRoads Care Share and Dare values
As part of our Care, Share and Dare culture, VicRoads is committed to continually investing in our workforce and fostering an environment whereby all of our employees feel valued, engaged and empowered. To attract, retain and develop great people, we provide genuine flexibility, a culture that supports people to be their best and be themselves, and great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve.