Client Engagement Officer
All vacancies of Australia • Government & Defence • Client Engagement Officer
Our Federal Government client is seeking several Client Engagement Officers for a 6 month contract.
Summary about this job
Government - Federal
Company: First People Recruitment Solutions Pty Ltd
Location: Newcastle, Maitland & Hunter
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-9812-9115
Fax: +61-7-7483-8257
E-mail: n\a
Site: n\a
Detail information about job Client Engagement Officer. Terms and conditions vacancy
- Several positions
- Newcastle location
- 6 months contract
The successful candidates will be required to undertake a role that includes a significant telephony component and will need to be equipped with working in a fast pace call center type environment, conversing directly with client to provide information or make decisions with the support and guidance of a more senior team member on the more difficult issues. Most of the work involves direct contact with clients, either written, in person, over the phone and via portals.
Key Deliverables
• Understand relevant policy, procedures, legislation and frameworks to resolve straightforward issues based on a range of client information or circumstances
• Perform and support a range of client engagement activities (from early prevention activities to correction) which are tailored to the client’s circumstances and also ensure fairness to the client and the broader community.
• Listen and engage with clients, build and sustain relationships to gain an understanding of their individual or business circumstances
• Communicate effectively with clients and stakeholders to provide or obtain information and advice in a multichannel or digital environment
• Contribute and suggest ideas and improvements to tasks and activities affecting how own work is performed to achieve more efficient outcomes
• Understand and respond positively to change and be adaptable to shifting organisational priorities
• Prioritise own work to ensure accurate completion of work within timeframes and quality requirements and seek help from others when needed
• Work collaboratively in a team environment and actively participate and support team work and group activities
• Identify, gather, record and share information relevant to risk analysis activities
• Participate in quality assurance activities and assist in developing and implementing appropriate responses to address findings
Skills required
• Customer focused people will put our clients at the centre of everything they do
• Knowledge of or the ability to quickly acquire knowledge of information systems
• Has the ability to confidently present verbal and written information in a clear, concise, confidential and professional manner
• Demonstrated self-awareness, a commitment to personal development and an openness to change with a rapidly changing environment
• Has the ability to build and sustain positive relationships with staff and clients, including working in a team environment
• Has the ability to listen and be responsive to changes in client needs and expectations
• An understanding of business and commercial arrangements and the ability to undertake investigations or audits and assist in the resolution of technical issues of low to moderate level of complexity
• Has the ability to interpret and apply tax legislation and document decisions, proper completion of documents such as formal notice and recordkeeping
• Be open and accountable and of high integrity
• Qualifications in taxation, law, accounting, business, commerce or economics will be highly regarded
For further details please contact Laura Ferguson at [email protected]
FIRST PEOPLE Recruitment Solutions is a 100% Indigenous Owned Business providing temporary assignments, fixed term contracts and permanent recruitment solutions to the Australian Government and Commercial Organisations.
Our Head Office is based in Canberra with a national reach to all the states and territories, regional and remote areas of Australia.
FIRST PEOPLE Recruitment Solutions encourage applications from Indigenous Australians and Non-Indigenous Australians together with people from culturally diverse backgrounds.
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