Claimant Support Officer

Summary about this job

Detail information about job Claimant Support Officer. Terms and conditions vacancy

State Insurance Regulatory Authority
Motor Accidents Insurance Regulation Division
Claimant Support Officer, CTP Assist - Grade 3/4 

• Multiple roles, Full time ongoing opportunity 
• Sydney, CBD location 
• Grade 3/4, salary package up to $85,750 

Launch your new career with The State Insurance Regulatory Authority (SIRA) ? a dynamic organisation that proactively supports the needs of people in relation to workers compensation insurance, motor accidents compulsory third party (CTP) insurance and home building compensation insurance, in NSW.

SIRA is part of The Department of Finance, Services and Innovation (DFSI) and is the gateway to exciting future opportunities to help you meet your long-term career goals. SIRA?s CTP Claims and Customer Outcomes branch is building a new team, CTP Assist, to provide an innovative multi-channel service to support and empower people injured on the roads in NSW, throughout their recovery and claims journey.

About the Opportunity
CTP Assist is looking for highly motivated individuals with a drive to help people, to provide our claimant support service through our voice channels. The role will be responsible for quickly comprehending information including legislation and guidelines to resolve a range of enquiries and communicating in simple messaging easily understood by the target audience. Claimant Support Officers will provide tailored case management support for injured people, you will be connecting people with their insurer through to finalisation of their CTP claim.

• strong verbal communication skills
• experience in a contact centre environment
• ability to build rapport and empathy over the phone and strong call etiquette

How to apply
Please apply online and include a covering letter (maximum of 2 pages) and your resume (maximum 5 pages) which clearly details how your capabilities, knowledge and experience can contribute to the success of the Directorate. Please also include the name and contact details of two referees.

For the application process, you must answer the two pre-screening questions. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description in your answer, so please develop your response with this in mind.

Note: it is a requirement that all candidates submit their applications online via www.iworkfor.nsw.gov.au/ No paper based, email based, or late applications will be accepted.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

Applications close on 31 July 2018 at 11.59pm

If you have any questions about the roles, please contact Michaela Evans on [email protected]

The NSW DFSI is an inclusive workplace which promotes diversity and flexible working arrangements.

For further help, tips and information on applying for a role, please visit Applying for a role in the NSW Public Service.

The NSW Public Sector Capability Framework applies to all NSW public sector employees.

Salary: Grade 3/4 maximum salary package up to $85,750. Package includes salary ($70,653 - $77,653), employer's contribution to superannuation and annual leave loading.

Job Status: Ongoing under the Government Sector Employment Act 2013.

Applications can only be submitted electronically via the I work for NSW website. For any questions related to technical difficulties associated with lodging an application, please contact the I Work for NSW support line on 1800 562 679 or email: [email protected] between 8:30am - 5:00pm, Monday to Friday.