Product Service Engineer

Summary about this job

Detail information about job Product Service Engineer. Terms and conditions vacancy

• Identifying and correcting product deficiencies
• Maintain technical liaison between Caterpillar and dealers
• Prepare Failure Analysis, Parts Stock Authorizations, Summary Reports

As a Product Service Engineer at Caterpillar, the successful candidate will be responsible for providing continuous support and technical guidance to Customer and Dealer personnel. 

Product Service Engineers are responsible for assisting, identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned.

Part of your role will be to keep Engineering, other Service Engineering management personnel, and the dealer organization appraised of activities and/or status of product problems.  They perform these functions by preparing Failure Analysis, Parts Stock Authorizations, Summary Reports, and reviewing Plant Problem Lists. 

Your main responsibilities will include:

•Responsible for identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned area of responsibility.

•Maintain technical liaison between Caterpillar and dealers

•Prepare Failure Analysis, Parts Stock Authorizations, Summary Reports, review Plant Problem Lists, and inform appropriate persons on problem solution

•When a product problem is solved, initiate a Technical Information Bulletin, Service Magazine or Service Letter to notify field and dealer personnel, and provide a basis for publication to dealers

Skills and experience

•Strong Electrical and or Mechanical aptitude, from a degree or trade background.

•Excellent communicator with technical clients, Good interpersonal skills and the ability to influence and motivate others.

•College or university degree or trade background experience.

For this position a strong back ground in machine electrical knowledge would be desired.