Installation & Service Coordinator
Oversee all aspects of installation and service for our Roller Shutter and Plantation Shutter product lines.
Summary about this job
Planning & Scheduling
Company: Modern Group WA
Location: Perth
Work type: Full Time
Salary: $40,000 - $47,500
Phone: +61-2-1443-6977
Fax: +61-3-5451-8342
E-mail: n\a
Site: n\a
Detail information about job Installation & Service Coordinator. Terms and conditions vacancy
- National Family Owned Company that has been in business for over 40 years
- Key Role within the organisation
- High quality products backed by quality installation and exceptional service
The Modern Group is one of Australia's largest home improvement companies. With over 40 years experience and over 200,000 happy customers Australia wide, we continue to bring home improvement solutions to Australians with pride in our workmanship and service.
Here at the Modern Group we pride ourselves on offering only the highest quality of products backed by our exceptional customer service and installation standards. We offer you the opportunity to partner with a company you can be proud to work with.
We are seeking to retain the services of a well organised individual to assume the role of Installation and Service Coordinator for our Roller Shutter and Plantation Shutter product lines. Principally the role is to coordinate work orders between the company and the client ensuring that the tradesman's workmanship meets the highest company standards. You will also be responsible for scheduling and managing the day to day service operations for the respective portfolios.
Reporting to the State Production Manager and the General Manager you will be responsible for managing all aspects of our Roller Shutter and Plantation Shutter departments. Duties including but not limited to:
- Contract administration after point of sale through to completion
- Maintaining adequate trade resources to ensure contracts are completed on time and within the guidelines set by the company
- Ensuring all work is carried out to the high standards required including pre and post installation follow up of orders to ensure complete customer satisfaction.
- Handling of incoming service enquires, including basic troubleshooting and scheduling of service and warranty work.
- Stock and Inventory control
- Tradesmen Invoicing
- Database management.
You will be required to manually handle product in the warehouse and therefore must have the ability to operate in a physically demanding environment in a safe manner.
The successful applicant will require:
- Excellent attention to detail and organisation
- Sound Problem Solving and decision making skills
- Professional presentation and demeanour
- Experience in a similar role or one with a transferrable skill set.
This is a pivotal role within our organisation and the successful applicant must have the ability to communicate at all levels.
Please forward a comprehensive resume along with a covering letter to support your application.