Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

About the role

Do you love providing outstanding customer support? My client's fast growing business is looking for high performing and passionate customer service representatives to join their team. Predominately managing their inbound calls you would be joining a dynamic work environment and culture.

Duties & responsibilities

• Interact with customers to provide information regarding orders, products, product availability, pricing and any other customer service related issues.
• Communicate effectively across our internal teams to gather information related to customer orders.
• Enter orders into current systems and review for accuracy (pricing, payment terms, freight terms, product availability, etc.). 
• Identify, track and follow sensitive orders upon distributor or supervisor request.
• Identify incorrect pricing information in current systems.
• Work closely with the various departments on payments of, credit limits and delivery holds and initiate collection efforts on past due accounts and research and assist in the resolution of sales invoices discrepancies as they arise.

Skills and experience

• Min 2 years of working in a customer service
• MUST have order taking/processing experience
• Outstanding communications skills (listening and verbal) and a customer centric mindset
• Strong computer skills
• Some experience of working with CRM systems (SAP or Pronto an advantage)
• Ability to multitask, prioritise and manage time effectively

If you have energy, enthusiasm, and a positive attitude and believe you can deliver outstanding results I'd love to hear from you - apply now via SEEK!