Customer Service Specialist
Integra's Customer Service Specialist is responsible for responding to Inbound Call inquiries, support ticket transaction and administrative function.
Summary about this job
Other
Company: Integra
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-1740-8492
Fax: +61-2-3362-8508
E-mail: n\a
Site: n\a
Detail information about job Customer Service Specialist. Terms and conditions vacancy
- Exciting opportunity in Customer Service
- South Melbourne
Customer Service Specialist
Division: Customer Service
Location: South Melbourne
Type: Permanent - Full Time.
Job reference: ICC01
Applications close: 15th July 2018
About Us
Established in 2012, Integra provides Support Coordination and Plan Management services to NDIS participants, their families and carers. Integra is accredited ISO 9001:2015. We are committed to operating in a continuous improvement and accountability framework through our certification for 'Provision of Disability Support Services. Our sole purpose is to provide high quality services to people with disability, their families and carers. As an NDIA approved provider, we apply our extensive experience in Australian disability services, and partner with recognised industry leaders, to provide worldwide best practice.
About the Role
At Integra, Customer Service Specialist is responsible to:
- Respond to all inquiries in a professional, friendly and timely manner, public- service oriented and understand the needs and work effectively with persons with disabilities
- Create and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
- Maintain adequate records/documentation for audit and internal control purpose
- learning Program Rules of assigned projects to ensure ability to respond to Customer Service inquiries
- Developing excellent working knowledge of Integra operating platforms required to fulfil job responsibilities
- Other responsibilities include routing mail, email, and other administrative support duties as assigned
About You
To be successful in this role you will need to have:
- Excellent verbal, written communication and troubleshooting skills
- High School Diploma
- Minimum 2 years of experience in customer service, preferably in an automated system environment.
- Ability to work independently and as part of a team,
- Ability to manage time effectively in a fast-paced environment with multiple deadlines.
- Excellent attention to detail
- Knowledge of MS Windows, Excel and Word preferred
We Offer
- A flexible, Supportive and friendly team environment
- The opportunity to help the people with disability to live independent and fulfilling Life.
- An attractive Salary
If you have the energy and passion for this exciting role, join us on our journey and make a positive difference! If the above describes you and you are looking for a rewarding role then please apply by submitting your résumé with a cover letter outlining why you're the superstar, we are seeking.
For any further equiry please contact Kellie Conte, Manager Customer Service, [email protected].
Integra embraces diversity and is an equal opportunity employer. Integra welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people and people with disabilities are encouraged to apply.