Thrifty - Duty Manager x 1, Rental Sales Officer x 1

Summary about this job

Detail information about job Thrifty - Duty Manager x 1, Rental Sales Officer x 1. Terms and conditions vacancy

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Thrifty is the one of the household car rental in Australia and around the world.  

The company's success is testament to the calibre of people it employs – and we're looking for one experienced, dynamic and motivated Branch Manager and one Rental Sales Officer to work at our Western Sydney Locations to support us in helping travellers from around the world get to where they want to go.

What can you expect working for THRIFTY?

We PRIDE ourselves on providing the best customer service, fast.  Join us on our journey to become the fastest, easiest and most valued operator in town, our service is the key factor our success.

What are the roles all about?

Duty Manager x 1 - CAR RENTAL WORKING EXPERIENCE IS PREFERRED

Reporting to the Operation Manager/Company Directors, your prime responsibility will be the overall management of the retail, financial and operational performance of the branch. 

You will be responsible for delivering strong revenue growth, ongoing margin improvements, continuous improvement of service quality and customer excitement and experience, employee satisfaction and development, as well as compliance and health & safety.

As part of the management team, you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and labour resources with demand. You will analyse and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels. 

What do we need from you?

To be successful in this position, our new team member will be able to demonstrate the following:

• Car and Truck rental experience is preferred with a strong customer service orientation

• Excellent interpersonal communication skills and a positive attitude, "people person"

• Good planning, prioritising, organising, strategic and time management skills

• Proven leadership and management experience in multi-location and/or large volume business

• Strong strategic & commercial acumen, ability to put forward the commercial strategy.

• Solution focused, with effective decision making and analytical skills 

Your duties include but not limited to:

• Be responsible for ensuring the efficient operation of the rental counters and car wash area

• Provide sales coaching support to rental counter employees to ensure targets are met and exceeded

• Lead and manage team members on shift

• Develop a strong understanding of current rates, policies and procedures to ensure team member awareness and compliance is maintained

• Ensure customer service issues are dealt with in a prompt and professional manner

• Be flexible to work a seven day rotating roster

Rental Sales Officer x 1

Key responsibilities will include:

• Serving our valued customers
• Answering calls and making reservations
• Opening and closing rental agreements
• Checking vehicles in and out
• Constant monitoring, tracking and organizing of fleet availability
• Completing accident and damage reports as per company standard claim procedure
• General office duties & Banking

As a Rental Sales Officer you will be responsible for the development and maintenance of customer relationships both in the corporate and discretionary commercial and vehicle rental markets. Your understanding of customer needs and ability to deliver exceptional service will ensure success.

 To perform the roles effectively, you will possess the following attributes:

• Car rental experience will be preferable
• A strong desire to exceed customers' expectations
• Ability to work unsupervised
• Passion for the vital role you play within the team and company and importantly flexibility of working hours and days
• Hold a current non-restricted drivers licence and able to drive manual

We offer you

In return for your hard work and dedication, you will be rewarded with:

• Salary and Bonus

• Career growth and development opportunities

• A supportive team environment

This is a brilliant opportunity for an individual who is passionate about customer  service and has the ability to work collaboratively as a team to achieve targets.