Customer Service Specialist
Specialist in mortgages and personal lending - full time, permanent opportunity with BIG 4 BANK - Parramatta!
Summary about this job
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Company: Hays Contact Centres
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-4894-8831
Fax: +61-8-3358-3308
E-mail: n\a
Site: n\a
Detail information about job Customer Service Specialist. Terms and conditions vacancy
- BIG 4 BANK opportunity
- ongoing training and progression in the business
- full time, permanent opportunity!
Specialist in mortgages and personal lending - full time, permanent opportunity with BIG 4 BANK - Parramatta!
Your new company
Work for the largest bank in Australia who are known for innovation, customer focus, and a commitment to staff engagement and development!
Your new role
- Interact with mortgage and personal loan customers, striving towards quality, not quantity, and working as a team to ensure customer satisfaction is met.
- Discuss home loan rates, interest only transition, re-finance options, handle off-set account queries, through to general enquiries and updating of personal details etc.
- Create a market leading experience by building rapport and go over and above to resolve their query.
- Add value by ensuring the customer is across the financial products and services that are available to them and that they can fully utilise the banks online services
- Resolve customer situations in a professional and genuine way, and ensure administrative tasks relating to the requests are actioned in a timely fashion with high attention to detail
What you'll need to succeed
For this role you will require STRONG customer service experience, open to any industry, whether that’s hospitality, retail or contact centres, we are open to the experience you come with as this is an entry level role and full training is provide. Preferably you will have come from a fast paced environment where handling a variety of situations at any one time is a norm. You will require immaculate communication skills, keen eye for detail and energy and enthusiasm for progress further in to a national business on this scale.
What you'll get in return
- $53,155 + Super and 10% bonus (plus any shift loadings)
- 8am-11pm rotating roster on 7 days a week roster (38 hours total for the week). Shift loading provided on top of base of 20% shift loadings for the evening shifts).
- 4 weeks full time training 9-5 on products, a mix of buddying and classroom training
- Parramatta location close to public transport
- Work for the biggest bank in Australia with amazing career opportunities
- Entry level job paying (FULL TRAINING PROVIDED)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.