Customer Service Officer

Summary about this job

Detail information about job Customer Service Officer. Terms and conditions vacancy

Customer Service Officer

Here at Southern Cross Care (WA) Inc. we are dedicated to our employee’s wellbeing and careers.  Our employees embody our Mission, Values and Vision of the company and provide the utmost care to our customers. Whilst working at Southern Cross Care we will provide you with training and development opportunities and offer a wide range of employee benefits including;

• Competitive rates
• Generous salary packaging
• Employee discounts
• Opportunities for career progression

About the Role

Southern Cross Care is looking for a full-time Customer Service Officer, based at Central Office in Rivervale. Please note, this position is contracted for six (6) months, with the potential to extend. 

The role calls for someone who wants to:

·         Work in a passionate, entrepreneurial team with big plans and a real sense of urgency

·         Ensure accurate and reliable verification of job seeker credentials and identity documents

·         Submit police checks and other requests to the relevant authorities

·         Follow the agreed process consistently

·         Deliver excellent customer support, using good initiative and judgement to solve customer problems

·         Liaise with direct team and service team to ensure good end-to-end customer experiences

·         Enthusiastically find opportunities to improve our service and help resolve any operational issues

·         Experience in working in Technology/ CRM systems application

·         Good time management skills

·         Sales & networking skills Ability to adapt and work with dynamic and changing work environments

·         Exceptional organisational and time management skills, the ability to prioritise responsibilities, multi-task and work autonomously

  
You want to share with us your:

·         Strong experience in B2C customer support, including enquiry management & help centres

·         Positive, can-do, and resilient attitude, ability to show initiative and take ownership of outcomes

·         Customer-focused mindset, with excellent written & verbal communication skills

·         Strong attention to detail and a systematic approach to handling tasks

·         Good collaboration abilities, interpersonal flexibility and openness to adapt to different perspectives

·         Willingness to learn as the business grows as we grow

The following criteria are desirable but not essential:  

·         Previous experience working with government agencies

·         High-level understanding of, or desire to learn, aged care sector (Home care & Residential)

·         Knowledge of Procura and/or People Point Systems

How to Apply

To express your interest in this exciting opportunity, please submit an application including your current resume and a covering letter outlining your experience and availability. 

The successful applicant will need to comply with criminal history checks as per the Aged Care Act 1997 and will need to produce a satisfactory National Police Clearance and complete a statutory declaration prior to commencement.

Please note that due to the large volume of applications, only successful candidates will be contacted for an interview.

Cultural Diversity

SCC (WA) recognises and celebrates that the Australian community is comprised of people who bring to it a wide range of cultural traditions, languages, religious beliefs and values and SCC (WA) is committed to ensuring that its organisational values, policies, procedures and practices are inclusive and reflect this respect for and appreciation of cultural diversity.

Equal Opportunity

SCC (WA) values the contribution people make in the delivery of services we provide to the community. We believe that the effective utilisation of all our people is the key difference between Southern Cross Care WA and other organisations in ensuring our continued success. We support the aims of the Equal Opportunity Act 1984.