Customer Service Manager

If you are serious about customer service and consistently improving the customer experience whilst empowering your team, then this is the role for you.
 
This leading organisation is taking their industry by storm with their innovative, progressive and forward thinking approach to business. As part of their values, they pride themselves on continuous improvement ensuring exceptional customer experience and satisfaction.
 
To continue to achieve this objective, they are seeking a Customer Service Manager who has the same dedication for ensuring exceptional outcomes for their clients.
 
Duties will include:
 

• Coaching and developing a growing team
• Problem solving, conflict resolution and frontline support
• Lead the team to identify new sales opportunities
• Management of online ordering system including customer set up
• Identifying trends in non-conformance and enhancing customer experience
• Continuous improvement of sales order processing, order fill rates and sales trends to ensure KPI’s and targets are achieved
• Direct management of the NPS score, analysing customer feedback, researching issues and actioning changes across the business
• Strategic planning and presenting cases to the Executive team

 
As part of the management team you will become a pivotal part of the business and your vast knowledge of driving customer satisfaction will be valued.
 
To be successful in this role you must enjoy a hands on role where you lead by example, impart knowledge to your growing team and contribute to the ongoing success of the business by ensuring the highest level of customer satisfaction.
 
To apply for this role please send your resume to Heidi Gamble via the link provided.