Senior Customer Advocate

Summary about this job

Detail information about job Senior Customer Advocate. Terms and conditions vacancy

• Dynamic Working Environment for high performing brand
• Progressive Workplace with a strong focus on work / life balance

You’re confident. Driven. Ambitious.

You’ve got a clear vision for the future.

You don’t settle for second best.

We have a lot in common.
 

At Mazda, it's Stylish, Spirited, Insightful thinking that has resulted in the creation of some amazing driving technology that inspires our employees and customers around Australia.                                  

This is your chance to enter a progressive workplace where you will be encouraged to build your career in a company which has a long history of internal promotion. On top of this we offer incredible benefits including access to great cars for you and your family, flexible working agreements, opportunities to purchase lifestyle leave, health and fitness programs and a genuine commitment to your development.

We are excited to be recruiting for a Senior Customer Advocate to join our National Customer Support Department. The role will be based in Mazda Australia's Head office, located in Mulgrave and will report directly to the Customer Support Supervisor. We are looking for a solutions finder who has a proven track record of dealing with technical customer issues whilst also having the ability to display an appropriate degree of empathy.

Responsibilities include:

• Providing assistance to Mazda Australia customers via the 1800 phone number. Assistance can be in the form of providing general information for technical customer enquiries, liaising between customer and dealers to resolve outstanding issues or supporting dealers with enquiries
• Understanding the customers’ needs based on industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions
• Facilitating the resolution of any concerns the customer may encounter with service/ technical issues for their vehicle. This may require liaising with the dealer network, other internal departments and external agencies

The successful candidate should have a minimum of 3 years’ experience in a phone based customer service role, a good understanding of how a motor vehicle works, strong communications skills, with an ability to understand and articulate issues. We are also looking for someone with the ability to prioritise competing demands and manage tasks/projects through to an effective conclusion and a desire to succeed within a high performing, customer focused environment. Automotive experience would be beneficial but not essential.

It’s time. Time to connect your vision with ours. Discover more by contacting Kashmira Noone –HR Specialist on 03 8540 2066 or send your details to [email protected] quoting reference NCS-SA in the subject line. Applications close 30th July, 2018.