Customer Service Specialist - Orthopaedics

Summary about this job

Detail information about job Customer Service Specialist - Orthopaedics. Terms and conditions vacancy

Do you have a drive and passion for getting results and love working in a customer-focused environment?

We have an exciting opportunity to join our Reverse Logistics Operations Team as one of our Customer Service Specialists! 

About US! 

We are a large Australian privately owned company that markets and sells high quality capital equipment and medical device consumables.  

With generous company benefits and a collaborative work environment, we pride ourselves on developing a dynamic and supportive culture, encouraging our employees to make their roles their own and reach their full potential. We are motivated by the opportunity our equipment provides to change people’s lives. 

Within the company, the Customer Service Team forms part of the Supply Chain group, which also consists of Purchasing, Data Management, Integrated Business Planning and the Warehouse. 

The Reverse Logistics Customer Service Team form part of the Customer Service Team and are responsible for placing all customer orders, chasing purchase orders for payment, assisting with backorders, customer discrepancies and GRA’s. Supporting both internal and external customers on a daily basis, a high level of attention to detail is crucial to ensure customer expectations are met.

At Device Technologies, we have a clear vision to ensure all our people feel valued and respected, can be themselves and can flourish as contributors to the success of Device Technologies and our promise. All qualified applicants will receive consideration for employment without regard to diversity of race, gender, sexual orientation, religion, ethnicity, disability, age and all the other wonderful characteristics that make us different.

About YOU!

You have a love for customer service and passion for getting results. You must be a team player with the ability to prioritise efficiently. The ability to communicate clearly both verbally and written with a high level of attention to detail will see you succeed in this role.

 What you will be doing:

• Answering phones and responding to customer requests;
• Actioning and processing all sales, consignment and loan orders;
• Chase P/O’s for outstanding loans invoices;
• Customer complaint investigation;
• Advise customers of back orders and price discrepancies;
• Issuing of GRA’s;
• General filing and archiving.

Skills required:

• Great attention to detail;
• Excellent communication skills (written and oral);
• Excellent computer skills;
• Ability to multitask and prioritise effectively.

Interested?   
In order to apply, please attach your resume (in confidence) along with a cover letter via SEEK explaining why you believe you meet the listed criteria.    
 

Please note: All applications without a resume attached and direct contact details will not be considered.    

Due to a high volume of applicants, only those successful in making the shortlist will be contacted.  

NOTICE TO THIRD PARTY AGENCIES: Please note that Device Technologies does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Device Technologies will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Device Technologies explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Device Technologies.