Team Leader - Contact Centre

We have an exciting opportunity for an experienced people leader to join our Medical Information Exchange (MIE) team in Prahran.

Our MIE (Medical Information Exchange) team work on behalf of Insurers in coordinating the collection of medical reports to assist our clients in processing customer applications and claims

The role of a Team Leader is a mix of service delivery & client engagement as well as leadership responsibilities to lead, motivate, develop and coach a small team of Case Officers to achieve successful outcomes for our clients & their customers.  

In this role you will be responsible for:

Establishing and growing strong relationships with key customers and stakeholders
Designing and implementing innovative solutions and to improve the efficiency and effectiveness of the product offering.
Supporting & Developing Team Members 
Provide a high level advice of service when handling MIE cases
Our ideal candidate is a confident communicator, someone who naturally brings out the best in others, calm under pressure and able to grow and lead a high performing case officers.  

Above all they consistently role model the UHG values:

Care - You genuinely care for your Customer, your Colleagues and the Community we serve
Accountability - You never lose sight of our goals and get the job done
Team Work - You work collaboratively to achieve business results and have fun along the way.
Integrity - You are trustworthy, honest and respectful in everything you do
Excellence - You contribute to delivering the WOW factor through outstanding quality and service.

Due to the nature of the role, the successful candidate must also have:
A minimum of 12 Months experience leading a high performance team
Previous experience in a leadership role within a the insurance sector 
A Strong understanding of the insurance application and/or claims process
You will be required to undergo a National Police Check with continued employment at UHG subject to a successful Police Check.

Why work for UHG?
Our team are making a difference to the community that we serve
We are an accredited B-Corp meaning we use business as a force for good
We value our teams Health and Wellness with a great program that includes initiatives like on site massages, Free Health Checks and Flu Vaccinations. Oh! and don't forget discounted gym memberships!

Our Culture is alive - recently in our team member survey, our team told us they love that we celebrate and value our diverse & inclusive culture.  We were pretty chuffed to here that!
If this sounds like a role and workplace that would bring out the best in you, we'd love you to introduce yourself to us! 
  
Short-listed candidates will be advised by telephone.  Please note, due to the ongoing nature of this role, we cannot accept applicants with a working holiday visa.

UHG is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to please advise us at the time of application
Seek - UHG