Customer Service Consultant
We're seeking a customer service consultant
Summary about this job
Customer Service - Call Centre
Company: Private Advertiser
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-9977-5702
Fax: +61-8-4036-2603
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant. Terms and conditions vacancy
Head quartered in South Melbourne, Clouding Around is a leading Salesforce partner providing solutions to all types of Australian charities. We currently provide services to over 100 not for profits clients across Australia and are growing rapidly.
As our organisation expands, we're seeking a customer service consultant who is at the beginning of their career with the right attitude and aptitude to join the Clouding Around team, providing support and building relationships with our clients.
We're looking for someone who is bubbly outgoing, loves a chat, is the life of the party and generally wants to help people. Our biggest difference and what we pride ourselves on is that we don't just help our clients with their systems and applications but build long term relationships and really partner with them as they change the world.
Some of the key skills you will develop as part of this role include:
- How to solve customer problems methodically and independently from within their Salesforce system.
- Communicating successfully with our customers in order to provide exceptional customer service.
- How to engage and work with cross functional teams to achieve the right outcome for our customers.
- Managing incoming support related issues via telephone, email and our customer support portal.
What will it take to join the team?
- Fun, outgoing personality who loves a chat.
- Be passionate about tackling new challenges every day in a fast-paced environment.
- Be ready to roll up your sleeves from Day 1.
- Be a superior communicator with strong interpersonal skills and the ability to interact with multiple members of the organisation.
- Be a self-motivated and driven professional with the ability to perform under pressure.
- Have advanced office skills, exceptional interpersonal skills and a high level of attention to detail.
NB: to be considered you must hold Australian citizenship or permanent residency.
NO AGENCIES PLEASE - THANK YOU