Team Leader, Customer Service - Export/Import
Exciting opportunity for an experienced Customer Service Team Leader with Import/Export experience to lead and motivate an exisitng team. Aussie brand
Summary about this job
Supervisors/Team Leaders
Company: SunRice
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-6221-4990
Fax: +61-2-3314-3018
E-mail: n\a
Site: n\a
Detail information about job Team Leader, Customer Service - Export/Import. Terms and conditions vacancy
SunRice is one of the world’s largest rice food companies and one of Australia’s leading branded food exporters, supplying diverse, innovative and nutritious products to close to 60 countries around the globe.
SunRice is an iconic Australian company, with over 2,100 employees, 30 brands and 9 businesses. With an unrelenting focus on innovation and a commitment to our people, our communities and the environment, SunRice is a great place to work, providing a real opportunity for passionate people to make a difference.
Your primary purpose will be to lead, mentor, train and support the Export and Global Trading Customer Service team. This is a busy, high profile position and your key responsibilities include:
- Team Leadership – support, guide and lead your team to success and develop a strong, collaborate team ethos
- Liaising with Customers & Suppliers
- Sales order Management utilising SAP and working with supply chain and sales
- Managing Finances – i.e. letters of credit and treasury cash flow
- Reporting – prepare & distribute KPI and monthly reports
- Business processes – document and publish new process procedures and maintain existing
To be successful in this role, you will have a minimum of 3-5 years’ experience in leading an Export or Export/Import Customer Service Team. Tertiary qualifications majoring in International Trade, Business or Logistics will be highly regarded and experience in all facets of export documentation including Letter of Credit is a must.
You will be a strong leader with the ability to drive change and motivate your team to deliver against demanding services standards as well as ensure speed and accuracy under pressure. It is a given you are able to quickly prioritise and meet deadlines whilst maintaining excellent customer relationships and service.
Highly desirable is experience in Import requirements into Australia and New Zealand as well as experience in Export requirements from Offshore locations. You will be solutions focused and driven with the ability to identify and resolve problems and motivate and lead your team to do likewise.
If this sounds like you, please apply today. For further information contact Suzie Miller at [email protected]
All correspondence will be dealt with in strict confidence.
SunRice is committed to creating a diverse environment and is proud to be an equal opportunity employer. SunRice will consider qualified applicants for employment based on their merit, individual skills, qualifications and other appropriate criteria relevant to the role for which they are applying.