Team Leader

Summary about this job

Detail information about job Team Leader. Terms and conditions vacancy

This role is all about the customer and achieving great outcomes. Work for an organisation where they truly believe in their people.

The key responsibilities will be:

• Optimise the new customer experience from the very first contact
• Maintain excellent relationships with the mobile sales team
• Ensure the team follow up on all leads
• Collation and analysis or reporting
• Review the teams processes
• Training and coaching at desk level
• Understand the regulatory and compliance issues
• Drive continuous improvement

The selection criteria:

• Minimum of 3-5 years experience in a similar role
• Demonstrated experience in developing and managing a sales and customer service call centre
• Ability to persuade and influence
• Strong sales
• Strong leadership
• Ability to empathise
• An understanding of the older customer and their family
• Organisational resilience and robustness
• Excellent interpersonal skills
• Ability to produce activity reports

If you are interested, dont wait. Apply today!