Customer Engagement Officer

Summary about this job

Detail information about job Customer Engagement Officer. Terms and conditions vacancy

• Exciting opportunity for a driven Customer Engagement Officer
• Full-time permanent position in Kirrawee
• Work for an organisation who values your individual contribution

The Customer Engagement Specialist is a super enthusiastic and hard working person who is responsible for the Customer Experience with Sylvanvale. We achieve this by being totally focused on delighting our customers – both internally and externally. We have the dedication and tenacity to ensure data quality, we are creative in finding resolutions for our customers and complicated situations and we are confident in sharing our ideas and getting involved to ensure that the Customer is First. Bright, positive and self-motivated.

As a Customer Engagement Officer you will be required to act as a first point of contact for prospective customers, lead new customers through an introduction to Sylvanvale services and aid existing customers with planning their service and funding needs.
  
Essential Experience & Knowledge

• Experience within Corporate Customer Service, Hospitality or Retail
• 100% focused on delighting customers
• Quick to learn, excited to learn and willing to invest time and energy in learning
• Flexible with the ability to work independently and as part of a team
• Strong interpersonal, written and verbal communication skills
• Critical thinker and problem resolver
• Ability to use systems and interpret the output from systems
• Loves being an a fast paced- every changing environment
• Ability to self-manage priorities to get the job done, with a smile and accurately.

Mandatory requirements  

• Current Unrestricted Class C NSW driver’s license
• Current WWC clearance
• Ability to work flexibly with office hours and role requirements
• A capacity to meet the physical requirements of the job

  
The Benefits
When you join Sylvanvale you become part of a highly respected team who are energetic, supportive and passionate about supporting people with disability to live the life they choose.
  
Enjoy the benefits of working for a leading not for profit organisation:

• Competitive remuneration package including salary packaging options
• Excellent employee benefits including onsite child care centre
• Commitment to professional development and career progression

  

APPLY NOW: Applications close 19th July 2018

All applicants should provide cover letter outlining their relevant experience addressing the Mandatory, Essential & Desirable Criteria listed above and a copy of their resume.

If you have any questions prior to submitting your application please contact Caitlin Clarke, HR Business Partner, on 8536 0143.

Appropriate criminal record and working with children checks are conducted for successful applicants.