Project Manager - Customer Service Change
Lesaffre Australia Pacific are seeking a Project Manager - Customer Service Change on a short term contract basis.
Summary about this job
Customer Service - Call Centre
Company: Lesaffre Australia Pacific
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-6699-5894
Fax: +61-2-3217-1923
E-mail: n\a
Site: n\a
Detail information about job Project Manager - Customer Service Change. Terms and conditions vacancy
About the business and the role
As a global key player in yeasts, fermentation and ingredients, Lesaffre designs, manufactures and markets innovative solutions for baking, food taste & pleasure, health care and biotechnology. Backed by 160 years of experience, the Lesaffre family group was built around solid fundamentals borne by farmers from the North of France.
Lesaffre Australia Pacific is the subsidiary of Lesaffre and was established in 1993.
With manufacturing sites in Australia for Yeast, Bread Improvers and Ingredients Blends and branches in 4 states and a presence in New Zealand and the Pacific, in addition to a national network of distributors, means we can easily service clients. Customer service, technical support and quality products are our priorities.
Lesaffre Australia Pacific are now seeking a Project Manager to assist with changing our Customer Service to enable us to enhance our approach to our customers and to implement our future plans. We are seeking individuals with passion, tenacity, accountability and the desire to forge ever-closer ties with our customers, ensuring a sustainable future through transferring expertise developed by Lesaffre from our 160-year history.
Job tasks and responsibilities
- To transform how Lesaffre interact with their customers through systems, process and structure.
- Design and deliver exceptional customer service to customers based within Australia, New Zealand and Pacific Islands, working pro-actively to add value to both the customer and Lesaffre.
- Change the approach from cost centre to profit centre.
- Deliver best practice customer service to enhance customer experience by creating/utilising digital platforms ensuring alignment with business strategy
- Advocate for the customer, balanced with sound commercial analytics
- Create and deliver a unified approach to customer service
- Pivotal role in working with key internal and external stakeholders, to map and overcome project interdependences
- Lead CRM system integration
- Understand and enhance current systems to remove paper and complexity, designing one way of working and longer-term ability to interface with 3PL's
Skills and experience
Essential:
- Outstanding interpersonal and professional leaderships skills
- Demonstrated ability to effectively design and lead business transformation
- Excellent cross functional and collaboration skills, engaging and influencing others to get best possible outcomes
- Demonstrated ability to assess options and associated costs to make a thought out and informed decision that works within company budgets and goals.
- Strong technical skills –MS office suite, in particular Excel, CRM – ability to use digital platforms to transform
- Ability to prioritise work, deal with ambiguity, the unexpected and juggle multiple tasks at once.
Desirable:
- Degree Educated, commerce, customer service, business
- 5+ years working within similar role
- Project management experience
Applications from suitably qualified people would be welcome. Please submit your profile to [email protected] or click apply.
No agencies please, and only applicants with the legal right to live and work in Australia will be considered.