Customer Service Advisor
Join a team that takes pride in delivering superior customer service to WEX's fuel card holders! Rotating roster Monday–Friday between 8:45am–8:00pm
Summary about this job
Customer Service - Call Centre
Company: WEX Australia Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-3253-4298
Fax: +61-3-6735-1298
E-mail: n\a
Site: n\a
Detail information about job Customer Service Advisor. Terms and conditions vacancy
- Fun, social workplace with morning teas, monthly drinks, social club activities!
- Convenient Camberwell location close to public transport
- Customer Service Institute of Australia service excellence winners 2016 & 2017
Providing an unparalleled customer experience to our fuel card customers is what we're really passionate about - so much that we boast back-to-back awards from the Customer Service Institute of Australia, including the 2017 Service Champion award for medium contact centres.
Take your next career step!
We are looking to develop a superstar Customer Service Advisor to support a range of our Operations teams, including:
- Customer Service – supporting our Motorpass customers
- Strategic Accounts – supporting our VIP and corporate customers
- Merchant Services – supporting our merchants that accept Motorpass cards
If you are someone who gets a genuine kick out of providing first-class service we want to hear from you! In this full time role you will leverage your unrivalled communication skills to ensure first time resolution of customer fuel card queries. This is a KPI-driven, high volume queuing environment, so is suited to someone who performs at their best in a fast-paced environment.
Your strong team mentality will see you commit to a rotating roster (Monday to Friday between 8:45am – 8:00pm) with occasional work on public holidays, and contributing to the achievement of the team's KPIs to ensure WEX Australia's continued reputation in the market as leaders in customer service.
Why do our employees choose us?
The success of WEX comes down to a really positive work culture where the hard work and dedication of our employees is rewarded with a range of benefits including:
- An active social club, monthly morning teas and Friday night drinks
- Volunteer time off and other charity-related activities
- Health & wellbeing initiatives including group fitness classes, cash rewards and free flu vaccinations
- Multiple reward & recognition programs including an annual bonus scheme
- Generous superannuation contributions up to 12.5% and salary continuance, life and disability cover (conditions apply)
Does this sound like YOU?
To apply, please provide your CV and a Cover Letter to the attention of Marilyne Wallace, HR Administrator by clicking the 'Apply Online' button.
Applications without a Cover Letter highlighting your skills and experience which will help you succeed in the role will not be considered.
Applications close 9:00am Thursday 19 July 2018, however applications may be reviewed and candidates interviewed prior to the closing date.
The successful candidate will be required to undergo a National Criminal Record Check and to provide proof of entitlement to work in Australia.