Support Officers

Summary about this job

Detail information about job Support Officers. Terms and conditions vacancy

• Be a part of our dynamic environment focused on the delivery of excellence in customer service
• Allow yourself to excel by contributing to our growth and development for our innovative strategies
• Be part of a State and Nationally Awarded NSW and Government organisation
• Multiple roles, Gosford location, part-time and ongoing
• Future, full-time positions may become available across Revenue NSW

 
About You
 

• Ability to provide quality customer service in a debt recovery environment
• Ability to work as part of a team to carry out a range of tasks in a high volume environment while ensuring performance targets and standards are met
• Have strong communication, interpersonal, conflict resolution and negotiation skills 
• Experience in applying and following established policies and procedures whilst achieving required Key Performance Indicators

Working as part of a team who demonstrate the values of Collaboration, Achievement, Service, Innovation and Integrity, you will need a strong commitment to achieving results, exceptional customer service skills and strong attention to detail.  You will need to show tenacity and resilience and have a determination to continually develop and contribute to improving the business.

 
About the Opportunity
 
This opportunity allows you to provide resolutions for the people of NSW and contribute to a prosperous, safe and fair society by collecting revenue, resolving fines and recovering debt. The department is currently undergoing major change and reform and will be leading the way in working digitally. Be part of a team that prides themselves on the quality and efficiency of the service they provide NSW.
 
About the Department
 
Revenue NSW is a division within the NSW Department of Finance, Services and Innovation. As NSW's principal revenue agency, Revenue NSW administers state taxation and revenue, manages fines and administers grants and subsidies for the people of NSW.
 
About our Division
 
Within Revenue NSW, the Collections division is focused on brokering resolutions for the people of NSW.
 
We are proud of our State and National Awards which recognise growth, collaboration, engagement and service delivery. Placing customers at the heart of all everything that we do, our team of innovators and solution experts keep up to date with technology and industry trends to support and provide the most efficient, easy to use service for the community.
 
Information Day
 
To find out more about this exciting opportunity, we will be holding an information day on Saturday 21st July, 2018. Please email [email protected] to register your attendance for these Information Days (please indicate which date you wish to attend). You will then receive a confirmation email with the venue and time.
 
What’s next
 
Assessment Centre’s will be held on Saturday 4th August 2018 , with final interviews to be conducted the following week.
 
Learn more please review the Role Description.   For enquiries regarding this position, please contact Kate Sharman, (02) 4004 5210 or [email protected]. Understand more about Revenue NSW http://www.revenue.nsw.gov.au/
 
Closing date for Applications:  29th July 2018 [11:59PM]. Your application should include a two page cover letter and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role. Applicants invited for interview will be required to complete additional assessments. There are no selection criteria to be addressed.
 
Salary Clerk Grade 3/4 maximum salary package up to $83,665. Package includes salary ($68,929- $75,476), commensurate with skills and experience, plus employer's contribution to superannuation and annual leave loading.  For part-time employment these amounts should be pro-rated as these amounts are based on a 35hr week.
 
Job Status Roles will be ongoing or temporary part-time positions, (25 hours per week) under the Government Sector Employment Act 2013 with variable early and late shifts between 6am and 10 pm, 5 days per week.
 
Apply now at I work for NSW (formerly Jobs.NSW).  Should you encounter any technical problems, please contact the I Work for NSW  helpdesk 1800 562 679.
 
Job reference 00006BDV
 
The Department of Finance, Services and Innovation is an Equal Employment Opportunity employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultures and people with a disability. At the Department of Finance, Service and Innovation, we endeavour to make roles flexible.