Community Engagement Manager
Support women to make the most of their membership, while helping us build our membership base through your relationship building expertise.
Summary about this job
Sales - Outbound
Company: The Remarkable Woman
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-4514-9022
Fax: +61-8-2671-1469
E-mail: n\a
Site: n\a
Detail information about job Community Engagement Manager. Terms and conditions vacancy
- WORK FROM HOME
- WORK FOR A FAST GROWING START UP DESIGNED TO EMPOWER WOMEN
- STRONG CAREER OPPORTUNITIES WITHIN THE NEXT 12 MONTHS!
Community Engagement Manager
The Remarkable Woman
We’re a collective of women who believe that together, we can change the world into a bolder, stronger, more remarkable place.
Here at The Remarkable Woman, we celebrate the remarkable in each woman, strive to tell her story, while empowering her and every woman around her to live her best life. It is by working with such an amazing network of women that we can offer our members the very best benefits, resources and opportunities available to them.
If you are passionate about empowering women, and are motivated about closing the gender pay gap and building more female leaders of the future, being part of The Remarkable Woman is a great opportunity for you.
Role responsibilities:
- Provide personalised member experiences and build positive relationships by inducting new members, respond to the enquiries on membership and its benefits
- Follow the member cycle of induction
- Contact prospective members and introduce to TRW community (proactive calls)
- Ensure high retention rate of members by providing a high level of service and support
- Engage and retain mentors
- Conduct regular follow ups via phone and email
- Process payments and provide receipts
- Managing and updating members’ profiles using CRM
- Execute weekly and monthly reports on membership sales and member engagement performance
- Providing our members with a fantastic experience, by meeting their needs and surprising them wherever possible
- Partake in monthly meetings
Essential Skills:
- Minimum 2 years of experience in customer service and sales
- Must be tech savvy, with a strong ability to interact with new software
- Strong attention to detail, highly organised
- Highly proactive and independent worker
- Solutions oriented
- Highly driven attitude
- Strong phone sales skills
- Strong ability to build relationships, confident demeanour and ability to make people feel comfortable, supported and enthusiastic during the call.
- Ability to provide exceptional customer service
- Ability to take on feedback
- Must be Sydney based
Highly Desired Additional Skills:
- A background in either education, authoring content such as blogs or career coaching
- Previous experience with Hubspot
- Previous experience in a relationship manager or in a membership retention style role
Additional Perks
- Regular bonuses for growth and retention KPIs being met
- Mobile phone bills paid for
- Free membership to The Remarkable Woman
- Ability to choose your own working hours
- Work from home 80% of the time: Face to face attendance to team meetings, monthly events and strategy sessions will be essential.
You will be expected to work from home with weekly calls and meetings, have your own laptop and internet.
If this sounds like you, apply now as we can't wait to hear from you!