Customer Service Officer
One of the largest shipping companies in the world are looking for a junior and senior Customer Service Officer to join their tight knit officer
Summary about this job
Customer Service - Call Centre
Company: AccountAbility
Location: Melbourne
Work type: Full Time
Salary: $40000.00 - $60000.00 p.a.
Phone: +61-8-8462-8753
Fax: +61-3-3870-1958
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- St Kilda Road location
- One of the largest shipping companies in the world!
- Tight knit team
This global shipping company have two vacancies available for a junior and senior Customer Service Officer to join their tight knit team. Based on St Kilda Road, you will be responsible for handling shipping paperwork for car carriers between each port and their destination. You will assist customers and clients with their enquiries relating to manifests, planes and cart carriers.
No shipping experience is necessary in this role, just a willingness to learn and strong work ethic. This is a fantastic opportunity to gain experience in the shipping, transport and logistics industry!
Duties and Responsibilities include the following.
- Validating and confirming all ocean/air shipment bookings.
- Maintaining manifests and coordinating paperwork associated with this.
- Managing shipments from origin to destination to ensure customer satisfaction.
- Building customer relationships and providing excellent customer service.
- Excellent verbal and written communication skills.
- Handle any special requests from customers.
- Basic computer skills and knowledge of Microsoft Office (Outlook, Word, Excel, etc.)
- Manage daily emails/phone calls from customers.
- Manage daily emails/phone calls from other offices/departments that pertain to the respective customer representative’s customers.
- Direct customer questions/concerns to the correct department for handling and respond with an answer to the customer.
- Create strong relationships with automotive head offices in relation to vehicle deliveries
The Details
- $40,000 package on offer for junior position, $60,000 package on offer for senior role
- St Kilda road location
- Monday - Friday
- No shipping experience required
If you are looking for an exciting role where no two days are the same, apply now! Alternatively, please contact Kathryn Wright on 03 8629 1306.