Customer Service Officer

Summary about this job

Detail information about job Customer Service Officer. Terms and conditions vacancy

Customer Service Officer

We are seeking a friendly, customer focused individual, to join our customer service team, on a full- time basis.

Responsibilities include:

• Ensure phone and email enquiries and orders are processed quickly and accurately
• Responsive customer communications regarding manufacturing and delivery capabilities or delays
• Manage multiple customer calls & tasks
• Entering and maintaining customer orders
• Provide customers with quotes and product knowledge
• Processing credits and returns in a timely manner
• Work closely with the dispatch and warehouse departments to ensure a high standard of service is provided to our customers
• Update client databases

To be successful:

• You love customer service, greeting every call with a bubbly personality
• An ability to share our passion with customers and get them what they need
• Collaboration and working with a team so you all succeed
• Strong time management and organisational skills
• Resilience and ability to join a fast paced and busy environment
• Computer literacy (Word, Excel) and accurate data entry skills
• Strong written verbal communication skills with the ability to build rapport.
• The ability to resolve customer complaints and proactively attend to customer needs.
• Experience working in customer service a must. 
• Ability to learn and master a new system quickly.
• Problem solving skills
• Willingness to learn

Your duties will include taking and processing orders, customer enquiries, working with agents and sales representatives and general administration and be flexible with hours.

To apply send resumes to:

Human Resource Manager

EMAIL:  [email protected]