Experienced Team Leader

Summary about this job

Detail information about job Experienced Team Leader. Terms and conditions vacancy

• Competitive Salary
• Monday - Friday Business Hours
• Great Company bonuses

Exceptional Team Leader required for fast paced working environment in the CBD

This long standing company based in Melbourne CBD are seeking an exceptional Team Leader to drive their team. Due to internal growth within the company they need Team Leaders with experience in FMCG related to retail and manufacturing, to help grow their business further. You will be working in a fast paced high volume environment, with a supportive team to help you achieve your goals.



Your new role:-

• You will manage the daily organisation, resourcing and operations of the customer service team
• Coach, support and develop the team to meet their KPIs and targets
• Drive team engagement and morale
• Respond to general and escalated enquiries from customers and team members
• Develop action plans to optimise performance and drive continuous improvement
• Identify areas of potential efficiency improvements
• Conduct monthly one-on-ones to review performance and provide coaching and feedback to individuals to support their personal development
• Complete team and individual reporting
• Meeting with operational management for weekly reviews to ensure both you and your team are meeting the required targets
• Coaching and managing a team to meet set KPI's
• Training staff whilst working within a fast pace environment

What you'll need to succeed:-

• Prior or current experience as a Team Leader, with a minimum of 3 years’ experience
• Highly customer and quality focused with an attention to detail
• Ability to build and develop a strong collaborative team environment
• Be able to think strategically in order to provide solutions to customer problems
• The ability to drive team engagement, team building and lead by example
• A proven ability to address performance issues with team and individuals
• Highly developed interpersonal and communication skills

What you'll get in return :-

Melbourne CBD location // Onsite parking
Attractive Salary Package // Commission Structure
Great Company Bonuses // Mon-Fri Business Hours

What you need to do now:-

We’re looking for the right people for this role, so please apply online for consideration, click 'apply now' to forward an up-to-date copy of your CV. If you have any further questions about this role, please contact Linda King on 96049607. Only successful applicants will be notified.