Customer Service Coordinator
We have an excellent opportunity for a customer service guru to own the customer experience and build our central desk in a brand new role.
Summary about this job
Customer Service - Customer Facing
Company: Royal Freemasons' Benevolent Institution
Location: Sydney
Work type: Contract/Temp
Salary: n\a
Phone: +61-7-1544-4272
Fax: +61-2-3775-2006
E-mail: n\a
Site: n\a
Detail information about job Customer Service Coordinator. Terms and conditions vacancy
We have a brand new opportunity for a vibrant and well organized individual who is passionate about customer service to join RFBI and make a difference.
- Not for profit, values driven organization
- 6 month initial contract - close to public transport
- Opportunity to leave your customer service mark
About the opportunity
We are building our first ever centralized customer service desk to support our residential aged care, home care and retirement living services across NSW and ACT. This is a rare opportunity for an energetic and well organized customer service coordinator to own this space and help us set it up.
Working as part of the Marketing team in our beautiful CBD office, this role will see you engaging with a variety of customers and working with local teams to ensure every enquiry receives exceptional service. You don't need a wealth of customer service experience to be successful in this role, however you do need a passion for providing an exceptional customer experience, coupled with great communication and organisational skills.
Your new role:
- Delivering excellence in customer service over the phone and via email
- Capturing and recording accurate customer enquiry information
- Managing leads and ensuring they have been followed up
- Preparing and distributing enquiry packs
To be successful:
- Proactive and energetic with a passion for customer service
- Have proven administration and computer skills
- Possess excellent written and verbal communication skills
- Have strong customer service experience
- Experience in CRM (desirable but not essential)
About RFBI:
Royal Freemasons' Benevolent Institution (RFBI) is a not for profit aged care provider that is committed to making a positive difference to people's lives through the provision of aged care and retirement services.
We are a passionate and fun loving team who share a common goal of delivering exceptional care that is tailored to each resident or client, so that they have the highest quality of life.
This role sits within the Marketing team and is based at our Head Office in Sydney CBD, located a short walk from Town Hall station.
Applications Close: Sunday 5th August, 2018
Please apply with your current Resume and a cover letter outlining how you could bring value to this role.
Note: You must have or be able to obtain a current National Police Check (AFP Code 22) and be willing to undergo a Pre-Employment Functional Assessment, to be eligible for the role.
Don't miss this opportunity, apply now!
(All applicants must be eligible to work in Australia)