Service Consultant x5
This role is based in an inbound Service Centre providing an excellent customer experience to existing customers. Great development opportunities.
Summary about this job
Customer Service - Call Centre
Company: TAL
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-1909-1280
Fax: +61-7-8024-8453
E-mail: n\a
Site: n\a
Detail information about job Service Consultant x5. Terms and conditions vacancy
- Training & Career Development
- Proven Career Opportunities
- 20 August Start Date
Welcome to This Australian Life.
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about.
TAL needs people who represent our diverse Australian community. People who embrace our spirit and inspire confidence in their colleagues, customers and community. People who are passionate about making the most of the choices and options we provide. People who do what’s right, aim high, and work smart.
About the Opportunity
In this role you will be the first point of contact for our existing customers to assist them with queries or changes relating to their insurance policies.
You will receive comprehensive training and development as you learn all about the Life Insurance industry, products and services. An initial 4 week induction will be followed with on the job learning in a development environment.
In exchange for your commitment, we offer extensive training, ongoing development and the prospect of building a rewarding career with Australia’s #1 Life Insurer.
In this role you will be responsible for:
- Servicing inbound calls for new and existing clients within a timely manner to achieve team and individual service levels
- Administering policy alterations
- Building strong business relationships with our clients through delivering exceptional
- Adhering to TAL Service Centre, Direct Distribution and Compliance guidelines
About You
To be successful in this role you will have:
- The ability to work on a rotating roster within the hours of 8am to 8pm Monday to Friday
- Ideally minimum 2 years customer service experience in a contact centre environment
- Ability to build rapport and relate to a wide range of people
- Excellent administrative and database skills
- Outstanding customer problem solving skills and ability to tailor information to suit individual requirements
- Ability to achieve targets and work to deadlines
- Insurance experience or exposure to medical terms or the medical industry highly regarded
Work is a big part of this Australian life, and we work hard to make it one of the best parts. We want our employees to work in ways that suits their life and the nature of their role, so they feel able to meet their work life commitments and support their wellbeing. Everyone’s welcome to work for us – regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with.
We know it’s the people we work with and experiences we share that make work meaningful and fulfilling, and we’d love for you to be part of it.
You don’t have to be an artist, adventurer, doer or dreamer, but it really helps.
If you would like to apply or refer a friend please click on the relevant button below and follow the instructions. Alternatively, if you would like further information please contact Kirsty Donnelly, Talent Acquisition Specialist at [email protected]