Service Advisors - Audi
Bring your customer service knowledge and experience and join the front-line team. 2 positions - Audi Penfold Burwood and Audi Centre Doncaster
Summary about this job
Customer Service - Customer Facing
Company: Penfold Motors
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-6640-2802
Fax: +61-7-4098-6838
E-mail: n\a
Site: n\a
Detail information about job Service Advisors - Audi. Terms and conditions vacancy
Audi Penfold Burwood and Audi Centre Doncaster are both part of the highly-regarded Penfold Motors group.
We require a 2 new members of the front-line teams to continue to provide the exceptional levels of service our new and continuing customers expect.
Responsibilities of the positions include:
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Meet and welcome our customers;
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Answer telephone and personal enquiries;
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Schedule appointments, provide quotes and invoices for customers;
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Accurately maintain all customer and vehicle records;
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Ensure compliance with all Dealership and Manufacturer policy and procedures;
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Maintain clear communication with customers at all times;
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Accurately cost and invoice all works performed;
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Cross-selling of additional products and services as required.
The successful candidates must be able to demonstrate the following attributes:
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Strong Sales skills
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Excellent Communication
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Willingness to learn and develop
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Commitment to Customer Satisfaction
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Strive to achieve individual and department KPIs
With ongoing support from our internal and Audi Australia-based training programs – you will always be at the forefront of the Audi Penfold service experience.
Monday to Friday
7.30-am to 5.30pm
(includes standard overtime)
A generous wage, plus performance incentives, is offered to attract the right candidate.
Manual driver's licence is essential.