Customer Support Officer
We are looking for a talented person to join us here at simPRO Software in our Support Centre as a Customer Support Officer.
Summary about this job
Customer Service - Call Centre
Company: simPRO Software Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-5271-5468
Fax: +61-2-6095-2920
E-mail: n\a
Site: n\a
Detail information about job Customer Support Officer. Terms and conditions vacancy
- Brisbane based role
- Unique company culture
- Rapidly Expanding Global Company
An exciting opportunity to join our team has become available! We are looking for a PROactive and passionate customer service star, with a technology background or aptitude.
simPRO is Brisbane-based with operations throughout Australia, NZ, the USA and the UK. We deliver job management software solutions to Tradies to help maximise their business potential.
In this role you will join our solutions focussed Support Team who provide support for our suite of products and manage client issues through to resolution. A positive disposition and demonstrated resilience are a must as we work in an ever changing, fast-paced environment.
Key Duties and Responsibilities:
- Provide excellent phone, email, chat and ticket orientated support to our diverse range of clients, to reassure, gather information, set expectations and provide the appropriate resolutions or responses
- Take ownership of problems and be dedicated to providing solutions for our clients
- Provide input into the ongoing maintenance of our on-line support system and into the enhancement of our client support procedures
- Use our internal systems for logging calls, tickets, chats and to manage escalations
- Report on client support issues and opportunities and assist in enhancing our training programs
- Contribute, question and share knowledge with internal teams for product improvement
About you:
You will have demonstrated problem solving skills with high level interpersonal abilities that we would like to hear about. We'll need you to be able to work autonomously and show us that you have a strong attention to detail and a willingness to get in and get the job done. Proficiency with the suite of simPRO products is highly advantageous.
If you think you "fit the bill" and would like to work with a progressive, growing company that values their staff this could be for you. We would expect you to be as passionate about our products as we are and 100% committed to the success of our customers.
Salary will be commensurate with your relevant experience, if you'd like to join a fun and progressive organisation with room to develop your career in a growing global organisation, submit a cover letter with your resume that tells us why we should interview you.
Visit: simprogroup.com/au/ to learn more about us.
Please note: no agencies will be accepted in the recruitment of this role. We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview.