Customer Service Officer - Geelong Location

Summary about this job

Detail information about job Customer Service Officer - Geelong Location . Terms and conditions vacancy

Chandler Macleod are proud to be partnering with the Australian Federal Government for an upcoming bulk recruitment project. We will be managing the external workforce of Compliance Customer Support Officers across several locations nationally and in turn are looking for experienced customer service professionals to join our team in Geelong, due to commence at end of August 2018.

The core purpose of the Compliance Customer Support Officers is to assist customers with general phone based and emailed queries and aid in the assessment and review of customer data from a range of sources, ensuring that evidence is accurate and records are updated accordingly.  

You will be responsible for:

• Assisting customers to access, navigate or interpret the departments’ compliance policies and processes
• Solve complex problems and initiate positive outcomes for the customer
• Keep up to date with legislation and policies
• Maintenance of customer information in the internal database
• Uphold customer confidentiality at all times

The sensitive and sometimes complex nature of the customer queries requires individuals that are able to demonstrate a strong level of empathy, resilience, problem solving and possess the ability to work within a highly process driven environment.  

We are looking for individuals with the following experience:

• Excellent customer service and administration skills
• Previous experience in a government department would be advantageous, yet not essential
• Proven capability to resolve customer issues
• Strong written and verbal communication skills
• Proficiency utilising multiple computer systems

You must be an Australian citizen, willing to undergo an entry level background check and available to commence end of August 2018. You will be expected to work full-time hours, Monday to Friday and will be rewarded with an hourly rate of $31.31 plus super. 

This is a fantastic opportunity to gain experience within the government space and strong performance in the role is sure to be recognised and rewarded. We are commencing our recruitment process immediately and would encourage you to apply today.  

If you have any additional queries you are welcome to email us at [email protected] or call us on 03 8620 8200.