Customer Service
Fantastic opportunity for a Customer Service specialist to work in a large professional organisation that offer training & support in a great team
Summary about this job
Customer Service - Call Centre
Company: Astrum
Location: Melbourne
Work type: Contract/Temp
Salary: plus super
Phone: +61-7-5877-4070
Fax: +61-2-7088-7675
E-mail: n\a
Site: n\a
Detail information about job Customer Service. Terms and conditions vacancy
- Customer Service - interesting & varied work
- Dingley Location, Onsite Parking
- Attractive Salary
About the Company
Our client is one of the world's largest, most diverse and successful technology and security companies. With over 4,000 locations in 180 countries their brands are recognised for world class performance, innovation and customer service excellence. The organisation is committed to supporting its employees and prides itself on best practice in ethics and safety.
About the role
The position available is a National Administration Officer for a 12 month maternity cover , in the National Administration Centre based in Dingley (onsite parking available).
In this role will see you handling a large volume of inbound calls and emails, resolving queries, making outbound calls, accurately entering details on to the database and responding to queries via emails. Your main focus will be to promptly provide a high level of customer service and see each query through to completion.
What you need to have
- Be able to work in Dingley (SE Melbourne Suburbs)
- Have great attention to detail
- Be professional, with a flexible, pro active can do approach and the ability to take ownership
- Work well under pressure, be resourceful, flexible and have good problem solving skills
- Have good multi tasking skills
- Have strong customer service skills
- Possess accurate and timely data entry skills
- Have a high level of written and verbal communication skills
- Be a strong team player
- Possess strong problem solving skills
- Knowledge of all Microsoft Suite packages (Excel and Outlook)
- Have previous Call Centre experience, or be able to demonstrate the above skills
- Experience in Pronto/ Field One will be highly regarded
How to apply
So if you are qualified? Proud of the service you provide? And looking to make your next career move? DON’T WAIT, click “APPLY” NOW.
Here at Astrum, we are dedicated to adding value through delivering a ‘measurable difference’. We partner with organisations and applicants to provide a reputable, innovative, responsive and collaborative engagement to further enhance their human resource and recruitment function.
To have a confidential discussion regarding this opportunity, call Ali on 0458 769 448