Customer Service Officer
We are looking for Customer Service professionals who want to join a fun and busy call centre!
Summary about this job
Customer Service - Call Centre
Company: Link Group
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-4184-6846
Fax: +61-2-9566-3776
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Global organisation with unlimited room for growth! - Convenient CBD location
- Enjoy your mornings with a set shift from 12 pm - 8pm Monday - Friday!!
- Inbound Call Centre - No Sales!!
About us:
Link Group is one of Australia's leading fund administration and share registry specialists. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.
About the Role
As the first point of contact, you will provide excellent customer service in managing inbound calls regarding member and employer superannuation enquiries. You will display understanding and empathy in meeting the customer’s needs and pride yourself on holding quality conversations with our customers. You will be articulate and well presented with a professional mindset.
Key Accountabilities
- A positive, flexible and committed approach to customer service
- Exceptional communication skills with a strong customer focus
- Demonstrated ability to resolve customer enquiries over the phone through appropriate questioning techniques
- Effective problem solving abilities (taking ownership for actions and using your initiative to get results)
- Adherence to Link Groups risk policy’s and compliance requirements
- Openness to feedback and coaching
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
About You
- Friendly, supportive and collaborative team environment
- Technology allowing you to do your job with ease
- Discounted Health Insurance & Gym Membership
- Nationally accredited training and ongoing development including a Cert IV in Financial Services
- Access to employee support through our Employee Assistance Program and salary continuance
- Annual salary review and performance bonus
- Employee share program
Joining our team
At Link we believe our people are our MOST important asset. We offer excellent career progression opportunities, ongoing training and development, competitive salary, staff recognition programs, salary continuance insurance and discounted healthcare.
At Link Group we are proud of our diverse and inclusive workforce and we are committed to providing equal employment opportunities to all candidates. We encourage applications from Aboriginal and Torres Strait Islander people; people from culturally diverse backgrounds; people of all ages; people with disabilities and all members of the LGBTQI community.
To find out more about this excellent opportunity, apply directly with your CV today via our careers page at www.linkgroup.com