Customer Service Representative

Summary about this job

Detail information about job Customer Service Representative. Terms and conditions vacancy

Safilo Group is the fully integrated Italian eyewear creator and worldwide distributor of quality and trust, leader in the premium sector for sunglasses, optical frames and sports eyewear. Design inspired and brand driven, Safilo translates extraordinary design into excellent products created thanks to a superior craftsmanship expertise dating back to 1878. Internationally present through 30 owned subsidiaries and exclusive distributors in key markets – in North and Latin America, Europe, Middle East and Africa, and Asia Pacific and China - Safilo is committed to quality distribution in over 130 countries around the world. Safilo’s portfolio encompasses proprietary brands – Carrera, Polaroid, Smith Optics, Safilo and Oxydo – and licensed brands Dior, Dior Homme, Fendi, Banana Republic, Bobbi Brown, BOSS, BOSS Orange, Fossil, HUGO, , Jimmy Choo, Kate Spade, Marc Jacobs, Max Mara, Max&Co., Pierre Cardin, Tommy Hilfiger, Givenchy, Elie Saab, Havaianas and Swatch.

We are looking for a Customer Service Representative within Australian Customer Service structure in Sales Operations department based in Surry Hills, NSW. The resource is in charge of the operational management of the customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.

Key Accountabilities:

• Managing the “order to cash flow” process (Order Collection/Entry/Management) ensuring the balance of commercial conditions - as per Business Manager guidelines - and planning requirements;
• Supervising the overall logistic flow acting as interface between Salesforce, Logistic and Distribution and Customers, being the reference point for Accounts and solving any related issues
• Working closely with Salesforce to ensure excellent service level and customers’ satisfaction;
• Actively analysing processes/flows and proposing ad hoc solutions for both Customer Service structure and clients’ requests;
• Managing the customers’ portfolio ensuring – through thorough order analytics, liaising with Sales Operations team – that our customers are served at highest standard;
• Monitoring and managing customers’ master data according to the requirements to help improve efficiency.

Requirements:

• Strong communication skills
• Ability to listen and to manage a commercial relationship
• Problem Solving Skills
• Team oriented
• Dynamic, passionate and enthusiastic attitude
  
   

Safilo is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law.