Senior Customer Service Officer

Summary about this job

Detail information about job Senior Customer Service Officer. Terms and conditions vacancy

• Global Organistation
• Free on site parking
• Immediate start

Our client, a global household name has a number of exciting opportunities for Senior Customer Services Officers. As there are multiple positions, you will have the choice of temporary or permanent work.

Your duties will include:

• First point of contact for inbound enquiries from customers over the phone
• Provide an effortless experience for all customer interactions and handling complaints
• Assist with administration tasks as required
• Ability to achieve your KPI’s and contribute to team targets
• Provide a high level of customer service
• Display flexibility and adaptability to help meet the department’s scheduling requirements

To be successful in this role you will require:

• Minimum 3 years previous experience in a telephone based customer service environment
• Experience in end to end case management
• Previous experience in handling escalated enquiries and calls
• Demonstrated ability to interpret customer needs and behaviours with a proven ability to effectively manage the end to end customer experience; fulfilling the customer's needs
• Self-motivated and demonstrate high level of initiative & motivation
• Demonstrated ability to work well in both team environment and autonomously
• Strong time management skills; ability to prioritise delivery of outcomes

Sound like the perfect position for you, then apply today and be apart of an award winning global company.

To submit your application in strict confidence, click the 'apply' button. Please submit your resume in "Word" format only. If you require further information, please contact Belinda Weathers on 03 9864 6040.

To view all Bridge Consulting job opportunities visit www.bridgeconsulting.com.au