Customer Services Officer

Summary about this job

Detail information about job Customer Services Officer. Terms and conditions vacancy

• Contribute to the development of one of Victoria’s fastest growing regions
• Hourly rate starting at $30.86 plus super
• Permanent Part-time (3 days a week)

Come and join Golden Plains Shire Council, a regional municipality focused on working with the community to create sustainable growth, whilst maintaining a highly valued rural character. Located just outside Geelong, and within an easy drive to both Ballarat and Melbourne, our location means you get the benefits of a country lifestyle whilst still enjoying all the things that the city has to offer. 

About the Shire:

Golden Plains Shire is situated between two of Victoria’s largest regional cities, Geelong and Ballarat, with a population of over 20,000 people across 56 vibrant rural communities.

Renowned for our award-winning food and wine, iconic music festivals, goldfield heritage and friendly communities, Golden Plains Shire is an attractive destination both to work, play and call home.

About the role:

This permanent part-time role is an exciting opportunity to join our Customer Service team to provide excellence in Customer Service and work towards Council’s vision of being a healthy, safe, vibrant, prosperous and sustainable community.

Day-to-day, you will:

• Provide the first point of contact at Customer Service Centre front desks
• Respond to enquiries via the telephone, counter or email, on all aspects of the Council's operations, and refer complex enquiries to appropriate Units and officers
• Record and monitor service requests received from the public through Council's Customer Service Request System (CSRS)
• Provide information about the Shire's services, activities, events and attractions
• Ensure familiarity with all aspects of the Shire's operations and services provided by each unit

 About you:

To be successful in this role, you will be a passionate Customer Service Officer looking for their next challenge. You will enjoy working in a collaborative team and be comfortable liaising with members of the community on a range of matters.

We are also looking for someone who has:

• A proven commitment in providing excellent customer service and a "can do" attitude in a busy office and service environment;
• Skills in conflict resolution and exemplifies personal drive, integrity and resilience under difficult circumstances;
• Well develop computer literacy and keyboard skills, including experience in using Microsoft Software packages;
• Experience in handling and receipting money; and
• High quality verbal communication skills.

What’s in it for you:

At Golden Plains Shire Council, we promote diversity and want to develop a workplace that reflects the community in which we operate. We offer professional development and networking opportunities to staff as well as free onsite parking.

You can also:

• Join a values-driven and community-focused organisation;
• Contribute to a broad scope of work;
• Choose to salary sacrifice childcare fees at the Council operated Bannockburn Children’s Service.
• Make the most of professional development opportunities.

 How to apply:

If you like the sound of this role, please apply via our careers website at:  http://goldenplains.applynow.net.au/#vacancies 

Applications for this role must include a cover letter and CV and will be required to address the Key Selection Criteria.

For more information, you can contact Naomi Astles-Phillips, Senior Customer Service Officer (03) 5220 7244

PLEASE NOTE:

Only applications submitted via Council’s website will be considered. Applications submitted via Seek will not be assessed.

Applications close Monday 30 July at 9.00am. 

Golden Plains Shire Council is an Equal Opportunity and Child Safe Employer.  We believe that every individual has something valuable to offer. We are striving to build a workforce that reflects the community in which we operate and encourage applications from people of all ages, genders and cultural backgrounds. We recognise our proactive duty to ensure compliance with equal opportunity, child safe and other workplace-related legislation, and to eliminate all forms of discrimination.