Dental Coordinator
Permanent Full Time opportunity for an experienced scheduler - previous experience managing clients and offering products/services a plus!
Summary about this job
Customer Service - Customer Facing
Company: W&L Aged Care Services
Location: Adelaide
Work type: Full Time
Salary: n\a
Phone: +61-2-9630-3640
Fax: +61-8-2017-8405
E-mail: n\a
Site: n\a
Detail information about job Dental Coordinator. Terms and conditions vacancy
- Permanent Full Time position in Norwood
- Previous experience coordinating/rostering professional staff - highly desirable
- Best performers, best opportunities!
W&L Mobile Healthcare Services (W&L) delivers mobile allied health services to improve the quality of life of all Australians. We provide onsite, affordable dental health services to facilities and individual clients across Australia as well as providing aged care education and ACFI consultancy. The primary values of the organisation are: Deliver, Embrace Challenge and Innovate.
POSITION SUMMARY
Reporting to the National Dental Manager the focus for the position of Dental Coordinator is to schedule the efficient and effective management of Dentists. This includes liaisons between Clients/Families, scheduling of Dentists /DA’s, relationship management and promoting W&L Dental and products.
KEY RESPONSIBILITIES
- Liaising with dentists and clients in the provision of dental health services, including education sessions.
- Scheduling in best effective way a group of dentist, dental assistants and dental hygienist
- Meeting and satisfying client requests for dental health services.
- Building and maintaining positive relationships with dentists and clients.
- Devise scheduling plans of action and assess and report on those plans regularly
- Field complaints and compliments, ensuring case notes are made and escalate to management when required.
- Accurate and timely documentation including logging of case notes in data base.
- Keep accurate records and maintain administration process.
- Participate in the W&L Quality Management System, including but not limited to client satisfaction surveys and documentation audits.
- Promotion of W&L services to clients.
- Timely scheduling of client Quality Management visits.
- Other duties as per the direction of the National Dental Manager.
- Confident and outgoing personality
- Comfortable conducting sales and liaison with clients on the phone
- Pleasant phone manner
- Able to deal with stressful situations
- Scheduling experience
- Proactive and Highly organised
- Ability to multi-tasking
SKILLS/ATTRIBUTES
- Previous scheduling experience
- Excellent interpersonal and negotiation skills.
- Personal integrity and respect for confidential information.
- Sense of urgency; ability to assess and meet priorities in a timely manner.
- High level of initiative and ability to work independently.
- Proficient in Microsoft Office Suite.
- A willingness to learn on the job.
- Flexibility and ability to adapt in a dynamic environment.
- High level of phone etiquette and capability.
- High-level oral and written communications skills.
- Excellent work ethic, energy, passion and commitment.
- Some out of hours work may be required.
What you will need to succeed?
- Confident and outgoing personality
- Comfortable conducting sales and liaison with clients on the phone
- Proactive and Highly organised
- Ability to multi-tasking
- Current National Police Clearance & DCSI to work with Children
- A current drivers licence preferred but not necessary
- Strong attention to detail, time management and exemplary customer service
- Impeccable references
Questions? Contact Recruitment 1300 952 433 or 08 8462 9372 if you have any interest or availability.
To Apply:
Please send through resume with 2 relevant referees... We are recruiting now.
Salary expectation in this application is a must!
For more about W&L visit our website at www.wellnesslifestyles.com.au
OR
On Facebook at W&L on Facebook
Embrace Challenge Deliver