Administration Officer (Payments)
Seeking a service-focussed candidate with payments processing experience in banking. Make your mark on this busy and varied role with room to grow.
Summary about this job
Client Services
Company: G&C Mutual Bank
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-9028-3266
Fax: +61-8-1292-3619
E-mail: n\a
Site: n\a
Detail information about job Administration Officer (Payments). Terms and conditions vacancy
- Small, busy team
- Financial Services
- Sydney CBD, close to public transport
Your Organisation
At G&C Mutual Bank our members are our number one priority. As a leader in the Mutuals sector, we pride ourselves in offering the highest quality service and lifelong financial solutions. With a customer base of over 36,000 and $1bn in assets, we are one of the strongest performing financial institutions in the sector.
Your Opportunity
Due to a promotion, we are currently seeking an Administration Officer to join a small, dedicated team, responsible for transaction processing of direct entry, BPAY files, and account maintenance.
Based at our CBD office, this role will see you interacting regularly with our members and internal customers.
- Daily processing of Direct Entry (inward and outward) and BPAY files
- Daily processing of Member Chequing files
- Actioning exceptions, traces, mistaken payments / recalls and dishonours as required
- Accurately processing Quick Debit requests and associated fees
- Daily reviewing and actioning NPP exceptions, processing Solicited and Unsolicited Payment return requests
- Reconciling clearing accounts assigned to the Payments department
- Accurately processing card, deposit and cheque book orders
- Ensuring fees are charged according to current fees and charges structure
- Promptly and accurately responding to internal and member enquiries
Your Profile
You have:
- experience in a customer service environment
- sound attention to detail and numerical accuracy
- exceptional time management skills
- knowledge of relevant payment systems
- experience with Ultradata, preferred
Your Benefits
We value our employees by providing:
- Discretionary bonus based on organisational performance
- Discounts on financial and lifestyle products (some with qualifying period)
- Option to cash out annual leave
- A paid volunteering day each year
- Incentives for independent study
- Opportunities for ongoing learning and career development
- Corporate wardrobe
- Access to Employee Assistance Program
As a values-based organisation, the team at G&C Mutual Bank is committed to Member Service, Continuous Improvement, Teamwork, Performance, and Integrity. The principles and practices of equal opportunity are at the centre of our candidate selection process, and as a member of the Diversity Council of Australia, we aspire to nurture a work environment which capitalises on the diverse skills, backgrounds and experiences of our employees.
To express your interest in this position, please click on the appropriate link below.
Find out more about us at www.gcmutualbank.com.au. Go to the Working with Us page to view our Privacy Policy.
You must be a permanent resident or Australian citizen to be considered for this position.
Only shortlisted candidates who meet the above criteria will be contacted.