Client Service Manager

Summary about this job

Detail information about job Client Service Manager. Terms and conditions vacancy

• Ideally suited to someone with a finance background
• Fast paced, dynamic office of a leading broker
• Great small team enviroment that provides training and support

About Us

Loan Market is one of Australia's largest retail Mortgage Broker groups, providing home loan solutions to thousands of Australia's every year. We're proud to be part of many Australians' lives as they work towards the true Australian dream "to own your own home".

About the Role

In this role, you will work closely with and support a Broker business and be responsible for all aspects of loan processing. This includes entry of loan applications, file management and follow-ups and lender-business liaison and relationship management.

Ideally you will have lending experience as a Loan Processor/Client Service Manager and be passionate about helping clients get finance for their dream home, first home or investment property and be prepared to deliver exceptional customer service.

In return, you will be provided with the opportunity to develop and advance your career in the mortgage industry

The key responsibilities of this role include:

• Working with a small team to quality review and submit loan applications
• Ownership of the individual and team targets
• Being a customer experience advocate - we go out of our way to help
• Team support and a willingness to teach and learn with each other
• Loan file management and follow through to settlement
• Client, broker, solicitors and lender party relationship management
• Diligently maintaining business systems and reporting

The successful candidate will demonstrate:

• Previous experience as a loan processor or currently in a mortgage finance related field
• A high level of professionalism at all times
• Adaptability to new challenges
• Excellent verbal and written communication skills enabling the candidate to deal effectively with the business partners, broker team and clients
• Being an apply online champion and experience with CRM systems
• Excellent verbal and written presentation
• Ability to work efficiently in a high pressure and volume, dynamic team environment
• High attention to detail and accuracy
• Strong data entry skills are essential and the ability to learn quickly
• Highly organised & proficient at multi-tasking
• Likes to work in a large busy office.

Other beneficial Skills

• Experience in Marketing
• An excellent knowledge and understanding or Microsoft office, especially word and excel.

Each team member exhibits the White Family Values of Integrity, Ambition, Responsibility and Family. If you are well presented and looking for your next challenge, this role could be for you.

This is an excellent opportunity for a candidate that possesses the above attributes to take that next step in their career.

We look forward to welcoming you to our team.

Please note, given the large quantity of applications, only the successful candidates will be contacted