Customer Operations Representative

Summary about this job

Detail information about job Customer Operations Representative. Terms and conditions vacancy

• Great opportunity to join a leading global brand
• Temporary position until February 2019
• Fantastic Training and Staff Benefits

Toyota Financial Services is the country's largest automotive financier. With over 30 years’ experience in the Australian market, an extensive network of regional offices and as a leader within the worldwide business group, we pride ourselves in understanding and listening to our guests.
  
We're well known in households and trusted by Australians and businesses to look after their financial needs, supporting them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase.
  
Our unique culture, work approach and business practices make Toyota a successful, global company. We are about more than vehicles and vehicle finance – we are about achieving success in business the ‘right way’ through The Toyota Way philosophy, while continuing to support people and their communities.  Our commitment to Continuous Improvement and Respect for People mean our people support each other’s development and success to deliver our global vision of mobility for all.

Our Shared Services department located in our National Customer Solutions Centre is currently seeking to appoint a Customer Operations Representative on a temporary basis to cover maternity leave until February 2019.
  
Reporting to the Shared Services Manager, your responsibilities will include:

• To process manual correspondence requests.
• To answer emails and complete outbound calls.
• To send approved refinance and hardship applications to settlements and complete follow-up with customers.
• To answer inbound calls when necessary.
• To process manual transactions on contracts including terminations, refunds and payment transfers via Leastrac, Onyx Service Requests, Excel spreadsheets and Infoview reports.
• Provide ongoing support to the Customer Operations team
• To adhere to all policy, process and procedural requirements, including Service Level Agreements, Compliance, Audit and Sarbanes Oxley requirements for the National Customer Solutions Centre and Toyota Financial Services at all times.
• Any other reasonable request as required by TFS.

To ensure your success in this role, ideally you will have:
  
Essential

• High attention to detail
• Experience in high volume processing
• Deadline driven
• Strong analytical and investigative skills
• Logical thinker
• Ability to work autonomously
• Ability to work as a team player

Desirable

• Working knowledge of SAP
• Experience in procedure writing/process mapping
• Experience of a Call centre environment

If you’re keen to join an organisation that recognises the value you add to our business and this is the role you've been looking for, we'd love to hear from you.