Sales/Technical Account Manager

Summary about this job

Detail information about job Sales/Technical Account Manager. Terms and conditions vacancy

• A flexible working environment
• Quarterly Bonuses
• Join a great team-based culture

Be a part of our team

Are you passionate about education and technology? Do you want a job that can provide you with the perfect work-life balance?

If you answered yes to any of the above, then we might be the perfect fit for you!

We're a fast-growing Australian education technology company that is building a global web app for K-12 schools worldwide. Our product, Schoolbox, is a self- or cloud-hosted community portal, intranet and learning management system that is now being sold in four countries.

 At Alaress Pty. Ltd., we know that life isn't all work and no play, which is why our company culture focuses on collaboration and teamwork above all else! Our team shares a common vision: to create amazing software that has a positive impact on education and schools around the world. Though the company is rapidly expanding, we still maintain a startup culture and outlook. Join our team and be a party of this unique community!

About the Role

Enjoy being part of an amazing Sales and Marketing team that support a product that is making a real difference in the lives of students and educators.

Whilst this role has a sales component, we believe that helping you grow to become a product expert who can consult instead of “sell”, results in a far more engaging sales and account management process.

Our training and induction program has a focus on product knowledge that will help you become a subject matter expert. Once trained, you will find it easy to follow our defined sales process and demonstrate how Schoolbox can help transform prospective schools, consulting them through their journey to become a customer.

If you are a passionate and experienced relationship-builder and account manager with technology industry, education, software, sales or ICT background, read on... this may be your next career opportunity.

• Track record in IT field account management and experience in Direct B2B sales;

• Tertiary qualification, Bachelor's degree or equivalent in any related field;

• K-12 education software experience would be an advantage;

• Excellent verbal and written communication skills for technical writing and customer communications;

The talented hard working 'Sales and Marketing Team' enjoy high levels of customer satisfaction, high conversion rates for new business sales and this role will allow you to cultivate and expand relationships with long-standing and new Schoolbox customers.

Your reliable and positive attitude, energetic, upbeat and professional style will support your success.  

You will become a trusted adviser and product expert, creating awareness of the Schoolbox platform through engagements with existing and prospective customers. You will maximise up-sell opportunities and close new business using your values based consultative selling style.

What you will be doing

• Providing an outstanding customer experience during new implementation projects .

• Nurture success with  existing accounts by providing customers value-added counsel.

• Conducting regular status review meetings (on-site or conference) with customer stakeholders to go through support tickets, project updates, custom development.
  Identifying issues within assigned accounts and develop solutions to address concerns.

• Once gaining expert product knowledge, supporting and consulting new prospective customers through defined sales stages to close new business.

• Working collaboratively with peers in support, marketing and development teams.

• Support new customers throughout their new Schoolbox implementation projects and with customer development projects.

• Developing and executing quality long term account management plans for each customer in your portfolio.

• Provide updates and report for weekly WIP meetings.

• Maintaining accurate records relating to all account management activities in our CRM (Salesforce).

• Self education to understand educational trends within the  K-12 domain knowledge areas and best practice in learning technologies to provide insight to customers.

• Strong commercial background demonstrating business acumen, coupled with excellent presentation and communication skills both written and verbal is essential

Here's what you need to succeed

• Technical background, minimum 2 years software technology experience in account management, project management or sales, preferably education industry.

• Passionate in closing new business sales through applying a consultative selling approach.

• Strong interpersonal and consultative communication skills, exceptional listening skills.

• Good problem-solving skills and a high level of integrity

• Self starter and ability to work collaboratively and adapt in a fast paced team.

• Strong technology (specifically software) interest and aptitude, highly IT literate.

• Analytical and problem-solving capabilities to conform to shifting priorities, demands and timelines.

• Ability to manage conflict and identify position/solution for resolve.

• Operationally disciplined, well organised, and excellent time management.

• A quantifiable track record of meeting/exceeding job goals and KPI's.

• Ability to confidently interact at an executive level within a school environment.

• Flexibility to travel, including valid, unrestricted passport and driver's license.

Nice to have

• Experience using and/or selling educational software or software as a service.

• Experience with CRM systems e.g. Salesforce.

• Successful achievement of account management and sales KPI's in a team based environment.

• You are skilled at explaining technical problems succinctly and clearly.

You will enjoy

• Flexible working environment, hours and some work from home options.

• Professional development opportunities including a self improvement annual budget.

• Profit share in the company's success.

• Potential for career progression

• A voice in a company that listens.

• Working in a great culture where people enjoy their job, the work they do and the software they create.

• Being part of a high-tech company that is experiencing rapid growth based on a market leading product.

• Our fantastic customers and the great relationships we have with them.

Join a team and company who are supporting each other to reach their full potential. This is your opportunity to be a part of something much bigger. We are forging an Australian tech legacy and need your skills, attitude and hard work to ensure our company is a global success.

Please send your cover letter detailing why you are the right person, your salary level expectation for this position and your résumé to [email protected].