Commercial & Sales Operations Analyst

Summary about this job

Detail information about job Commercial & Sales Operations Analyst . Terms and conditions vacancy

• Play an influential role in process improvement
• Be part of a leading SaaS company
• #dobeautifulwork

Who are we?

Small business makes the world go round - it’s the heart of the global economy. At Xero we want our millions of Xero subscribers to thrive through better tools, information and connections. Because if small business succeeds jobs are created, economies thrive, and communities prosper. That’s good for everyone.

A global SaaS (software as a service) company we have a team of almost 2,000 Xeros doing beautiful work across our 17 offices across the globe. We’re ranked No. 1 by Forbes as the World's Most Innovative Growth Company two years running, Glassdoor named us one of the top 15 best SaaS companies in the world, and Canstar Blue ranked us Australia’s best accounting software company for three consecutive years (2015-2017).

The team

You will be part of our Sales Operations team, who are responsible for supporting our high performing and growing Go To Market division.

What you’ll do

Reporting to our Commercial Director, the main purpose of this role is to create and drive continued business growth and operational excellence by providing functional sales support and partnering with senior management of our Australian Sales and Marketing teams on important strategic and value added initiatives. Your duties will include;

• Track sales performance and key metrics that drive revenue, customer acquisition and satisfaction, ecosystem connections, strategic partnerships, and deliver insightful reporting and analysis from data
• Maintain and produce monthly and quarterly forecasting, results, KPI’s and commissions for relevant teams and channels

• Maintain CRM data to ensure data is kept up-to-date, and that dashboards and reports are based on quality data

• Drive systems improvements to deliver value to the go-to-market teams and their managers

• Develop, map, analyse, streamline and improve sales processes to increase sales efficiency and productivity
• Onboard and train new partner sales staff on Salesforce and other supporting sales tools
• Systems improvements - end to end process including process analysis, working with business analysts (SFDC), testing and communicating changes to Sales
• Maintain effective relationships with all go-to-market stakeholders as well as other departments, including but not limited to global and regional Finance, Marketing, Education, Customer Experience and Billing teams
• Champion continuous improvements to sales operations processes through ongoing/periodic reviews/ feedback provided from go-to-market teams
• Monitor and measure go-to-market team performance to ensure accountability, manage administrative programs and remove unnecessary administration from the team members and their managers

What you’ll bring to the role

• Strong stakeholder management
• Self motivation, energy, passion and determination to succeed
• Outstanding attention to detail
• Strong analytical skills, project management, planning and organisation skills
• Tech-savvy and ability to pick up new systems and programs quickly and easily
• Ability to manage multiple competing priorities and a sense of urgency
• Ability to take ownership and work individually in a very fast-paced environment
• Outstanding written and verbal communication skills
• Ability to communicate/translate user needs to business processes and liaise with technical teams
• 3+ years of previous experience in Sales Support, Commercial, Sales Operations and/or Business Operations
• Intermediate to advanced Microsoft Excel skills
• Experience using Sales systems and/or CRM preferred
• Salesforce.com experience viewed favourably
• Salesforce Wave/Einstein Analytics - report and dashboard building viewed favourably
• High degree of understanding of sales processes, and competitive environments

Why you’ll love Xero

At Xero we value our people, we want them to do the best work of their lives, and have endless opportunities to love and grow their career. We offer a great package that includes a competitive base salary and even Xero shares.

A purpose driven company we attract people who want to help us have a positive impact on the world by helping small business thrive and be successful. Our passionate, innovative, and #human team of Xeros across the world want to know that the work they do every day makes a meaningful difference.

Diversity of people brings diversity of thought and we like that. A collaborative and inclusive environment is important to us and we support flexible working arrangements. We have a unique and special culture based around our values (#ownership, #challenge, #beautiful, #human and #champion) and offer a number of other great benefits and perks.

So if you want to hear more and get the opportunity to help shape the next phase in our the Xero success story please apply!

Xero is an Equal Employment Opportunity employer. We will address any requests for reasonable adjustments in the workplace from applicants with disabilities.