Customer Relationship Manager
The Customer Relationship Manager will be responsible for providing remote account management to a number of SME customers.
Summary about this job
Account & Relationship Management
Company: Ascender
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-7-8146-3293
Fax: +61-8-3727-7544
E-mail: n\a
Site: n\a
Detail information about job Customer Relationship Manager. Terms and conditions vacancy
- Exciting time to join established & growing APAC technology & services business
- Working closely with broader Account Management Team to support clients needs
- Knowledge or understanding of payroll/HR terminology is advantageous
Ascender is one of the leading payroll outsourcing and HCM solutions providers in the Asia-Pacific and Middle East. We believe we don’t just pay people, we enrich their lives and help them build prosperity.
With more than 1.3 million employees of our customers being paid using Ascender's HR/payroll platforms throughout the regions, approximately 1,400 global brands and listed companies across a range of different industries trust us to meet their payroll needs.
We service these customers through 800 dedicated Ascender staff based in 10 countries, who have local payroll knowledge and expertise across 7 language, providing payroll solutions to 31 country legislations.
Position Overview
The Customer Relationship Manager will be responsible for providing remote account management to a number of SME customers. The role will also provide administrative support to the ANZ Account Management function and framework.
Key responsibilities of this role will be the preparation and distribution of customer communications, assist in the development and maintenance of the account management team tools, processes and procedures.
Responsibilities
- Provide remote account management services for a range of SME customers according to prescribed service levels
- Update and maintain Salesforce information for your customers
- Achieve sales target/quota based on selling products and services
- Prepare, manage and distribute regular communications to the customer base
- Assist in developing and managing internal account management processes and procedures
- Provide backup and support for the account management function
Skills & Experience
- Qualifications or equivalent experience in Business Management, HR or related field of study
- High level of proficiency in Excel, Word, PowerPoint and other applications
- Excellent verbal and written English communication
- Customer focussed and ability to build strong relationships at all levels
- Ability to develop and communicate ideas and solutions
- Self-starter with a high level of attention to detail
- Proven selling, influencing, persuasion and negotiation skills
- Experience and understanding of the account lifecycles
- Demonstrated experience in a customer service environment dealing personally with the resolution of client issues
- Knowledge or understanding of payroll/HR terminology is advantageous
If this role is of interest, please apply with your CV attached by clicking ‘Apply’ button below.