Product Specialist -Materials Science

Summary about this job

Detail information about job Product Specialist -Materials Science. Terms and conditions vacancy

We are seeking a highly motivated Product Specialist who thrives on pursuing and winning new business.

Focusing on the materials science portfolio, the Product Specialist is responsible for identifying new opportunities, educating and developing the customer base whilst also being the technical expert; able to train, install and troubleshoot relevant equipment.

Responsibilities

• Identify opportunities and drive growth of the Sample Preparation & Characterisation (Materials Science) portfolio within Australia.
• Working closely with the Product Manager generate demand for the assigned product portfolio and the greater Thermo Fisher Scientific value proposition
• Educate, connect and develop the customer base
• Ensure feedback including win/loss reasons, competitor intelligence and market knowledge is provided to the Product Management and broader sales teams
• Gain a strong understanding of the customer's requirements and application needs on a technical level, to ensure the most suitable solution is proposed
• Commission, install and train on product where relevant to maximise customer satisfaction and promoter score
• Resolve customer technical issues post-sale promptly and courteously
• Conduct product demonstrations, seminars and participate in customer engagement activities as required to support the growth strategy
• Close liaison with the Account Management team to work hand-in-hand on more specialised or larger opportunities
• Attend training events as required (occasional overseas travel)
• Maintain an accurate opportunity pipeline for all assigned products using the CRM platform salesforce.com
• Diligently maintain a record of customer visits and interactions using salesforce.com

Requirements:

Qualifications & Experience

• Proven results in a fast-paced sales environment with med-high value capital equipment AND/OR
• Formal scientific qualifications in a relevant discipline or relevant industry experience
• High level of familiarity and competence in computer use; specifically the Microsoft Office suite of applications – Excel, Word, Power point and Outlook

Skills & Attributes

• Strong organisational skills with an ability to prioritise based on key result areas, to manage time effectively and meet agreed deadlines
• An initiative taker who has the ability to work autonomously and has an enthusiastic, energetic and positive attitude
• Highly motivated and resourceful individual who is driven by results
• Ability to work autonomously and to position creative solutions
• A solution-focused individual able to prioritise time and effort to deliver beyond customer expectations
• An ability to think strategically and the ability to transform strategy into executed tasks
• A strong team player with the ability to influence others in a matrixed organisation through shared trust and goals

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $20 billion and approximately 65,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. 


Shortlisted candidates only will be contacted

Thermo Fisher Scientific is an Equal Employment Opportunity/ Affirmative Action employer.