Senior Inside Sales Representative

Summary about this job

Detail information about job Senior Inside Sales Representative. Terms and conditions vacancy

• Great work environment!
• Salary + Commission
• Close to public transport

About the business

Westcon-Comstor is the world's leading specialty distributor of advanced network technological solutions. At Westcon-Comstor, our success is built on providing exceptional service to our resellers and the vendors we partner with. We are a value added distributor of category-leading solutions including datacentre and infrastructure, security, convergence, virtualisation, networking and storage with a variety of specialty resellers. Our teams provide exceptional sales, technical and customer service support to accelerate the business of our partners.

About the role

• Achieve the revenue and gross profit targets in line with Company directives and objectives
• Delivers a customer obsession approach which ensures the highest level of service for our customers
• First point of contact for customer enquiries, quotations, opportunity management and post sales enquiries
• Gain a thorough understanding of the clientele business, resulting in knowledgeable contribution pro-active sales support & increased business
• Analyse and monitor the performance of the customer base to identify areas of opportunity and to pre-empt customer issues
• Ensure customers are kept up to date with relevant developments from all vendors and Westcon – Comstor services
• Articulate the Westcon Group value messaging in a professional and consistent manner
• Support the marketing team in delivering appropriate marketing campaigns to the local customer base
• Support all vendor marketing initiatives by delivering them to the customer base
• Ensure sales pipeline is accurate and remains full of qualified opportunities and leads 
• Achieve set metrics for engagement activity (call / email) and forecasting
• Develop and execute strategic customer account planning 
• Identify, form and continue rapport with key customer and vendor stakeholders  
• Coordinate with field sales team members to ensure opportunities are transferred and goals are met.
• Broker extended experts across business into customers with a strong view on return on investment
• Allocate time effectively to ensure customer expectations are achieved and role requirements are met.
• Ensure accurate and complete information is captured in CRM.

Benefits and perks

• Earn an extra day of annual leave per year you are employed.
• Free personal training. (Not compulsory!)
• Corporate Bupa health rates.
• Salary Insurance.
• Fresh fruit delivery once a week.
• Friday night get togethers.
• Salary + Commission + 10% Super.

Skills and experience

• Minimum 3 year experience in a business-2-business environment
• Understanding of and ability to apply pricing, gross profit, discounts, margin calculations
• Proven experience delivering exceptional customer service
• Track record of over-achieving quota and KPIs
• IT channel experience is highly preferable
• Commercial acumen, skilled in negotiation and influencing
• Strong expectation setting and delivery skills
• Sound conflict resolution skills
• Understanding of the sales administration process
• Exceptional written and verbal communication skills
• Excellent interpersonal skills and strong phone presence
• Ability to maintain an upbeat and positive attitude at all times
• Sense of urgency and willingness to use initiative
• Previous experience with SAP would be highly regarded
• Strong time management skills, can prioritise multiple tasks effectively
• Can operate under pressure and achieve objectives
• Can operate independently of day to day line management
• A team player – co-operative worker
• Strong work ethic, is proactive and motivated  
• Ability to work in self-directed, fast paced environment
• Proficient CRM and computer skills, including email, MS Excel, PowerPoint and Word