Team Leader (B-to-C)
Kaplan Professional is a leading national provider of professional education to the finance industry and is seeking a talented Team Leader.
Summary about this job
Management
Company: Kaplan Professional
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-8734-6951
Fax: +61-8-2490-9051
E-mail: n\a
Site: n\a
Detail information about job Team Leader (B-to-C). Terms and conditions vacancy
About Us
Kaplan Australia is one of the world’s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.
About the Role
Kaplan Professional Education is a leading national provider of professional education and training for the financial services industry. We offer registration and compliance courses, Vocational and Higher Education programs, continuing professional development options as well as customised corporate solutions. We deliver postgraduate qualifications in Financial Planning and Applied Finance.
The Team Leader (B to C) is responsible for coaching and driving sales. Working closely with the B-to-C Sales Manager you will support strategies and enrolment campaigns to deliver enrolment targets while coordinating their general sales channel for the purposes of enrolling those wishing to study with Kaplan Professional.
Key responsibilities will include:
- Coach team members resulting in increased lead conversion
- Drive implemented sales strategies to achieve team and business enrolments targets
- Support and contribute to creating an efficient and effective sales process
- Harbour a fun and vibrant team culture, while promoting friendly competition
- Convert leads into new enrolments from the website and inbound calls
- Participate in outbound call marketing enrolment drive campaigns
- Contribute to a supportive, positive, safe workplace
- Approach your work with integrity and accountability in line with all Kaplan policies and procedures
About You
To be successful in this role you will possess:
Essential
- 2-3 years’ high volume inbound call centre experience
- Superior customer service skills with strong written, oral communication and interpersonal skills
- Demonstrated experience in achieving sales targets
- Inter-department relationship and presentation skills
- Strong time management and numerical skills, while having the ability to multi-task
- Ability to work both independently and as part of a team
Desirable
- Working knowledge of Salesforce and Learning Management System
- Knowledge and experience of financial services and education management
- Previous manager or team leader call centre experience
It is a requirement of all Kaplan employees to complete a National Police Check and hold a valid Working with Children Check in your relevant state. All costs will be covered by the employer.
Our passion is helping students reach their goals through quality education. Joining our team, you’ll thrive in a rewarding work environment that is customer-focused, dynamic and innovative in spirit. If you share the same passion, please forward your cover letter and resume.
Apply now for the opportunity to develop and progress your career, and be part of a successful and close-knit team. An attractive salary package is on offer in line with experience.
For questions please contact us at [email protected]
Applications close on 1 August 2018