National Customer Development Manager
Great newly created role in this global business responsible for driving all aspects of the customer experience
Summary about this job
Management
Company: Chorus Executive
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-5295-4727
Fax: +61-7-3069-7251
E-mail: n\a
Site: n\a
Detail information about job National Customer Development Manager. Terms and conditions vacancy
The Organisation
This global organisation manufactures and distributes a range of branded building and construction products that provide energy efficient solutions to the residential, industrial and commercial markets. They pride themselves on being at the forefront of innovation and development of new trends as well as cost effective and compliant products and they remain committed to the offering of outstanding service to their wide network of customers.
What’s great about this role?
As the National Customer Development Manager for this business you will be joining at a time of strategic change. This newly created role reports to the National Sales And Marketing Manager and will go along way into shaping the exciting customer plans that are now at the forefront of their planned success.
This role is responsible for driving improvements in all aspects of customer service and will be charged with leading the development , launch and implementation of a compelling customer promise that will differentiate them in the market.
You will be able to make an immediate difference , be totally accountable for your results and be rewarded for your efforts whilst working with a committed team to take this already highly successful business to the next level of customer excellence
What you will be doing
As National Customer Development Manager you will be responsible for the Customer Service function and ensure that all aspects achieve industry best practice and is a source of strategic competitive advantage.You will be charged with leading the Specification and Technical services function across the business to deliver excellent support to customers, build the specification pipeline and ensure the sales team is supported and equipped to win.
In this role you will also be responsible for improving systems, processes and capabilities that fully equip the sales function to win , while also overseeing the Export business.
The key accountabilities include:
- Customer and Technical/Specification strategy
- Customer Management
- Creation of compelling value propositions for the customer and the business
- Financial Management
- People and Team Management
What you can offer
The National Customer Development Manager will ideally have:
- Tertiary and post graduate qualifications in Commerce or a related discipline
- Proven success and experience in leading a best practice Customer function with national responsibility in a B2B environment
- Outstanding record implementing a customer value proposition
- Outstanding leadership capability
- Exceptional customer focus
- High level of technical acumen with skills in best practice Customer disciplines
- Ability to influence internal and external key stakeholders
How to move forward
To register your interest in this position, please send your resume in Word Format to Chorus Executive. For a confidential discussion, please call John Davies on 03 9698 8702