Internal Sales Team Member

Summary about this job

Detail information about job Internal Sales Team Member. Terms and conditions vacancy

Our Company

Superloop Limited (ASX:SLC) is a leading provider of digital services in the Asia Pacific region. We design, construct, and operate fibre networks throughout Australia, Singapore and Hong Kong. Our capabilities include Cloud & Managed Services, Fixed Wireless Networks, Campus Connectivity Solutions and Internet/Network Cybersecurity.

CyberHound, part of the Superloop Group, is a leading provider of innovative Managed Security and Cybersafety solutions and services. The company develops its software in-house with a highly experienced team of software developers. CyberHound’s technology delivers unique Cybersafety capabilities to schools and helps them take advantage of digital learning tools. For SMB business customers we provide a managed security solution to protect their network from internal and external threats. CyberHound develops its own technology in Brisbane and is the largest provider of its kind to schools in Australia.

We continue to develop our technology to meet the growing challenges faced by schools and are committed to setting the benchmark in this area.

The role

As an Internal Sales Team Member, you will be involved in the activities undertaken by the Internal Sales and Research Team (appointment setting, etc.) in addition to taking a lead role in providing a programmatic approach to account management for our Education customers whilst working to secure new customers.

Must have talents

• Professional and efficient work ethic

• Excellent communications skills – oral and written

• Manage conflicting priorities and take on clear responsibility for achieving outcomes

What you'll be doing

• Ensure excellent levels of customer service are delivered to all customers

• Informing customers of new features and offers via Value Calls

• Booking of Digital Risk Assessment and Training appointments

• Research schools to contact via LinkedIn social mapping

• Research potential new partners

• Setting up meetings with partners, customers and prospects 

• Appointment setting 

• Planning and filling multi-day trips

• Following up on trips and diarising future visits 

• Assisting in maintaining the territory plan and incorporating service tracker mapping using Google My Maps and Trello

• Understand what marketing events, initiatives and activities are in the pipeline to help support success

• Driving marketing initiatives into territories and inviting customers and prospects to events and user groups

• Maintaining a strong relationship with CyberHound clients on an ongoing basis - value calls

• Initial support assistance via proactive calls and escalating to Support Help Desk as required

• Profiling schools in territory for future opportunities – e.g. microwave service coverage, internet links and WiFi

• Attendance at key events as required 

   

About you

• Demonstrate exceptional phone manner

• Outgoing personality

• Demonstrates knowledge of education industry

• Demonstrates empathy with customers and partners

• Able to have conversations with IT and non-IT people and relate the features of the CyberHound solutions to their needs

• Demonstrates excellent follow up with all prospects and customers

• Highly organised

• Basic technical knowledge

• Willingness to learn and understand new technical capabilities

• Understanding of the systems and tools used – SalesForce, MS Office, Trello, LinkedIn, Service Tracker Mapping

• National police clearance

Only successful applicants will be contacted for interview